Travel Team Specialist - Hybrid

About the Role

• Provide internal customer service support for business operations • Communicate travel procedures, requirements, updates, and best practices to internal clients and external providers • Develop and maintain effective working relationships across AECOM through cross‑collaboration • Support each travel category lead with administrative assistance to identify and capture operational opportunities • Deliver clear training and guidance to non‑technical users • Maintain and update global travel procedures, guidelines, and reference documentation

Key Responsibilities

• ▸customer support
• ▸travel communication
• ▸cross collaboration
• ▸admin support
• ▸user training
• ▸procedure updates

What You Bring

The company is seeking a Travel Team Specialist for its Corporate Travel team. The role is designed for motivated individuals who thrive in fast‑paced environments and are passionate about providing outstanding customer service. The position offers a hybrid schedule, allowing a mix of in‑office and remote work from various locations across the continental United States. In this role, the specialist supports travel operations—including air, car rental, hotel, meetings, events, payments, and the Travel Management Company—by delivering customer and administrative assistance. Strong written and verbal communication, proficiency with collaboration tools such as Teams, Zoom, and Webex, and the ability to build and maintain relationships with internal stakeholders and external providers are essential. Candidates must meet at least one of the following education and experience combinations: a bachelor’s degree with no experience, an associate degree with two years, or a high‑school diploma with four years of relevant work. Required skills include customer‑service or administrative support in a fast‑moving setting, advanced Microsoft Office capabilities, excellent communication, meticulous attention to detail, and strong analytical and problem‑solving abilities. Preferred qualifications include prior experience in travel or hospitality and familiarity with large, complex organizations, which can help the specialist navigate AECOM’s extensive travel landscape. The position does not offer sponsorship for U.S. work authorization now or in the future, and relocation assistance is unavailable. • Embrace AI tools in daily tasks with a continuous learning mindset • Minimum education: BA/BS (0 yr experience) or AS degree (2 yr experience) or HS diploma (4 yr experience) • Customer service or administrative support experience in a fast‑paced environment • Advanced Microsoft Office skills (PowerPoint, SharePoint, Excel, Teams) • Excellent written and verbal communication with strong collaboration abilities • Detail‑oriented with strong organization to balance multiple deliverables • Analytical, critical‑thinking, and problem‑solving expertise • Ability to work independently and collaboratively, engaging stakeholders at all levels • Preferred: travel/hospitality experience • Preferred: experience within a large, complex organization

Requirements

• ▸microsoft office
• ▸customer service
• ▸ba/bs
• ▸analytical
• ▸travel experience
• ▸collaboration

Benefits

AECOM provides a comprehensive benefits package that may include medical, dental, vision, life, disability, paid time off, flexible work options, well‑being resources, employee assistance, travel insurance, retirement savings, and an employee stock purchase plan, tailored to the employee’s status. Employees join a global team that champions growth, offering cutting‑edge technology, award‑winning training, and a collaborative culture that encourages innovation and impact on both local and global projects. AECOM is an Equal Opportunity Employer committed to confidentiality and inclusive hiring. The role is based in Dallas, Texas (13355 Noel Road), follows a hybrid work model, and offers an hourly wage of $25–$31.

Work Environment

Hybrid