Customer Support Operative

About the Role

The Customer Support Operative is responsible for inspecting and remediating issues and defects in customers’ homes, working closely with Customer Support Coordinators to ensure required materials are ordered and customers stay informed about progress. Internal applicants should inform their line manager if they wish to apply for this role. • Acts as an inspiring role model across the team in the delivery of great customer service • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly • May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required • Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry‑lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative • If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative • Keeps the Customer Support Coordinators updated of progress on customer remediation works • Builds relationships with other functions and works collaboratively with them to resolve issues and prevent re‑occurrence • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement • Keeps up to date

Key Responsibilities

• ▸inspections
• ▸remedial works
• ▸material sourcing
• ▸progress updates
• ▸customer communication
• ▸issue resolution

What You Bring

The role requires confident use of the technology provided and strict adherence to relevant processes, procedures, and health and safety regulations. • Always demonstrates positive behaviour when discussing or interacting with customers • Qualified City & Guilds carpenter or painter • Able to demonstrate ability to work flexibly, efficiently and reliably • Proven ability to work independently, prioritise work and take initiative to find solutions to problems • Proven ability to remain calm, measured and resilient in challenging situations • Clean driving licence • Previous experience of working in the housebuilding industry • Experience of other trades than carpentry and painting

Requirements

• ▸city&guilds
• ▸carpenter
• ▸painter
• ▸clean licence
• ▸housebuilding
• ▸tech‑savvy

Benefits

Make a Home at Taylor Wimpey. At Taylor Wimpey we don’t just build houses; we build futures for both our customers and our people. When we combine our collective skills we create amazing outcomes for ourselves, each other, and our customers, with countless opportunities right on your doorstep. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. You’ll receive the tools to develop your skills and the freedom to explore new ideas, sharing your thoughts in a no‑blame culture that lets you shape work around your life. Taylor Wimpey offers a range of standard benefits including retail discounts, company‑funded life insurance, private healthcare, and a quality pension scheme with contributions, as well as schemes for discounted house purchase, car leasing and share ownership. You can also customise your benefits package with options such as buying extra annual leave or adding dependants to cover. We provide industry‑leading professional training and development to help you unlock your potential, supporting growth in the skills and areas you are most interested in, and fostering a welcoming community where everyone feels at home.

Work Environment

Field