Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Fire Service Technician
Diagnose, repair, and maintain fire alarm and life safety systems at customer sites.
Job Highlights
About the Role
The role centers on responding to service calls from the Service Resource Center, diagnosing equipment and system malfunctions, and performing repairs on electronic fire alarm and related building systems at customer sites. You will follow prescribed troubleshooting procedures, interpret technical documentation, and ensure each service call is documented and signed off by the customer. You will also participate in an on‑call rotation, mentor junior technicians, and provide customers with solutions that improve building efficiency, including upselling and quoting recommended upgrades. The position requires field work that may involve climbing ladders, working in confined spaces, and occasional overnight travel. • Receive and log service calls from the Service Resource Center • Diagnose equipment and system malfunctions on fire alarm and building systems • Perform repairs, panel reprogramming, and device replacements on site • Follow troubleshooting procedures and reference technical manuals • Read and interpret blueprints, schematics, and specifications • Complete service acknowledgements and obtain customer signatures • Participate in scheduled on‑call rotation and after‑hours support • Train and mentor fellow service technicians • Provide recommendations, quotes, and upsell efficiency solutions • Document all activities and maintain accurate records
Key Responsibilities
- ▸service calls
- ▸fault diagnosis
- ▸repairs
- ▸blueprint reading
- ▸on‑call
- ▸mentoring
What You Bring
• 3–5+ years experience with low‑voltage electrical, fire/life safety, access control, nurse call, or paging systems • NICET Level I–II certification (strongly preferred) • Ability to read blueprints, submittals, and product manuals • Proficiency with test equipment, multimeters, and digital analyzers • High school diploma or equivalent; ability to follow written and verbal instructions • Physical capability to lift 50–70 lb and work at heights up to 40 ft • Strong customer‑service orientation and communication skills • Valid driver’s license and clean driving record
Requirements
- ▸low-voltage
- ▸nicet
- ▸test equipment
- ▸multimeters
- ▸high school
- ▸customer service
Benefits
Be part of the future with Johnson Controls. We work as one collaborative team to create purposeful solutions that propel the world forward. Our diverse group of top talent is committed to making a difference, offering space and opportunities for growth and success. Johnson Controls offers a competitive compensation package that includes starting pay, paid training, global advancement opportunities, and a comprehensive benefits suite covering medical, dental, vision, retirement, and wellness programs. Additional perks such as a company vehicle (where applicable), referral bonuses, and a sign‑on bonus are also available. • Competitive starting pay and paid training • Global advancement opportunities • Company vehicle (as applicable) • Referral bonuses and sign‑on bonus • Comprehensive medical, dental, and vision insurance • Health Savings Account (HSA) and life insurance • 401(k) plan with company match • Short‑term and long‑term disability coverage • Employee Assistance and Wellness programs • Flexibility to work weekends, on‑call, and occasional overnight travel
Work Environment
Field