HVAC Equipment Commissioning Manager

About the Role

The Equipment Commissioning Manager (EqCM) supports the Equipment North America organization on startup, warranty, and service coordination. Reporting initially to the Regional Service Manager and later to the Branch Service Manager, the EqCM is accountable to the HVAC Equipment Operations Manager and works closely with the Customer Resource Coordinator to meet contract and customer expectations. The role serves as the single point of contact for all service scope within the equipment contract and interfaces directly with EqNA customers. • Support EqNA sales during project estimates by specifying service type based on project size, duration, and complexity. • Provide custom quotes for service items outside the PCAT policy. • Verify branch technicians are trained for secured contracts and coordinate additional training with the Truck Based Service Manager. • Attend RTO meetings on complex or PSA projects and identify service/warranty scope concerns. • Validate PSA details with the SAE/Agent Project Owner and supply required documentation. • Conduct weekly service turnover meetings with SAEs and the Branch Operations Manager to coordinate and monitor service scopes. • Introduce Connected Service capabilities to customers. • Coordinate all scheduled work and schedule changes directly with EqNA customers. • Ensure asset records are created in NxGen and correctly assigned for future service requests and quotes. • Manage delivery communications for FOB Destination shipments between CRC, technicians, SAE, and the customer. • Verify warranty information in Warranty Navigator and resolve discrepancies with the SAE and Warranty Administration team. • Monitor Long‑Term Storage requirements and coordinate with the SAE and customer. • Promote use of Pronto Forms for pre‑startup checklists, startup procedures, inspections, and warranty work. • Ensure startup completion, resolve any issues, and provide startup documentation to the customer. • Enter startup dates in NxGen and register started equipment in Warranty Navigator; provide warranty certification to the customer. • Ensure service requests are invoiced promptly upon scope completion with CRCs. • Act as first point of contact for warranty requests, dispatch technicians, and file claims with the CRC and Warranty Service Coordinator. • Escalate and resolve issues that impede warranty work, including parts and resource availability, and coordinate technical support for cash collections. • Facilitate technical support for EqNA customers as needed.

Key Responsibilities

• ▸nxgen
• ▸warranty navigator
• ▸pronto forms
• ▸connected service
• ▸service turnover
• ▸custom quotes

What You Bring

Candidates need 10 plus years of industry experience or a technical engineering or construction degree, strong proficiency with Microsoft Office, Adobe Writer, and Windows, and the ability to work both independently and collaboratively. Excellent verbal and written communication, interpersonal, conflict‑resolution, and detail‑oriented project‑management skills are essential. Preferred credentials include a BA in Engineering or Construction, HVAC equipment knowledge, and advanced MS Office expertise. • 10+ years of industry experience or a technical engineering/construction degree. • Proficiency with Microsoft Office (Word, Excel, Outlook), Adobe Writer, and basic Windows operating system. • Ability to work independently and collaboratively within a team. • Excellent verbal and written communication skills. • Strong interpersonal and collaborative abilities. • Effective conflict‑resolution skills. • Capability to represent Johnson Controls positively and communicate at varying technical levels. • Demonstrated ability to manage multiple large, diverse projects with professionalism and persistence. • Strong organizational skills and attention to detail. • Preferred: BA degree in Engineering or Construction. • Preferred: HVAC equipment knowledge. • Preferred: Advanced proficiency with MS Office Suite.

Requirements

• ▸10+ years
• ▸engineering
• ▸ms office
• ▸adobe writer
• ▸hvac
• ▸project management

Benefits

We provide a competitive base salary with a comprehensive bonus program, three weeks of paid vacation, holidays, sick time, and additional PTO. The benefits package includes 401(k), medical, dental, and vision coverage available day one, as well as extensive product training, cross‑training opportunities, and a collaborative team environment. Safety is emphasized through our Zero Harm policy and we offer scheduling and management support along with employee discount programs.

Work Environment

Field