Customer Service Specialist

About the Role

You will serve as the primary point of contact for customers via phone and email, providing timely and effective solutions. Daily reports will be reviewed and actions taken to ensure accuracy and efficiency, while customer orders are processed with precision and speed. Collaboration with Sales, Agencies, and Operations will ensure seamless service, and you will maintain a high standard of responsiveness and professionalism with quick turnaround times. Additionally, you will identify process‑improvement opportunities, manage multiple priorities, and meet deadlines with accuracy. • Serve as primary contact for customers via phone and email, delivering timely solutions. • Review daily reports and take corrective actions to ensure accuracy. • Process customer orders quickly and accurately. • Collaborate with Sales, Agencies, and Operations to provide seamless service. • Identify and implement process improvements to boost efficiency and service levels. • Manage multiple priorities while meeting deadlines with accuracy.

Key Responsibilities

• ▸customer support
• ▸order processing
• ▸report review
• ▸process improvement
• ▸collaboration
• ▸priority management

What You Bring

We seek candidates with a bachelor’s degree (or equivalent experience) and at least two years of customer service or related experience. Strong problem‑solving abilities and sound business decision‑making are essential, as is proficiency with Microsoft Office. Experience with SAP and knowledge of Delta Faucet products are a plus, and the ability to thrive in a dynamic environment while balancing multiple tasks with accuracy and urgency is required. • Maintain high responsiveness and professionalism with quick turnaround times. • Bachelor’s degree preferred or equivalent experience. • Minimum two years of customer service or related experience. • Strong problem‑solving skills and sound business decision‑making. • Proficiency in Microsoft Office; SAP experience and knowledge of Delta Faucet products a plus. • Ability to thrive in a fast‑paced, dynamic environment handling multiple tasks.

Requirements

• ▸bachelor's
• ▸2 years
• ▸problem solving
• ▸microsoft office
• ▸sap
• ▸delta faucet

Benefits

At Delta Faucet, our people are our greatest assets, and we value different perspectives and an inclusive environment. You will have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Joining us means leading progressive growth and making a significant impact within a leading organization. We offer a culture recognized for equality, diversity, inclusion, flexibility, and work‑life balance. Our comprehensive wellbeing benefits include health plans, retirement, savings, tuition reimbursement, and incentive programs, alongside resources for mental, physical, and financial health. Learning and development opportunities feature LinkedIn Learning access and internal cross‑company projects, while social impact is supported through employee‑led Business Resource Groups, a paid volunteer day, and charitable initiatives worldwide. The position is full‑time with a hiring range of $20.70–$32.45 USD, subject to variation based on experience, education, location, and skills. Delta Faucet Company is an equal‑opportunity and E‑Verify employer, committed to complying with all applicable laws and prohibiting discrimination in any employment aspect. • Comprehensive wellbeing benefits including health plans, retirement, savings, tuition reimbursement, and incentive programs. • Access to LinkedIn Learning and cross‑company project opportunities for development. • Four employee‑led Business Resource Groups, paid volunteer day, and support for charitable activities.

Work Environment

Field