Customer Service - Self Storage Manager

About the Role

Property Managers work independently across multiple locations, assessing customer storage needs, recommending solutions, and selling packing and moving supplies. They conduct daily unit inspections to verify inventory and availability, audit cash drawers, make bank deposits, and handle payment reminders and collection calls as needed. • Assess customers’ storage needs, recommend solutions, and sell packing/moving supplies. • Conduct daily unit inspections to ensure availability and accurate inventory. • Audit cash drawers, make bank deposits, and handle payment reminders and collections. • Lift/move items up to 35 lb and spend up to 50 % of time outdoors, including stairs and door operation. • Perform routine cleaning and maintenance of interior and exterior grounds. • Maintain a flexible full‑time schedule (9:30 am‑6 pm, weekends until 5 pm) and become eligible for benefits after 20 hours/week.

Key Responsibilities

• ▸customer assessment
• ▸solution sales
• ▸unit inspection
• ▸cash auditing
• ▸payments processing
• ▸grounds maintenance

What You Bring

The role requires the ability to lift and move items up to 35 lb and to spend up to 50 % of the time walking around facilities, including climbing stairs and operating large doors. Managers also perform routine cleaning and maintenance tasks, such as sweeping, mopping interior areas, and keeping exterior grounds clear of debris. Ideal candidates have experience in customer‑service‑focused sales environments such as retail, restaurants, fast‑food, or other service‑based companies. A valid driver’s license and personal vehicle are required for travel between sites, with mileage reimbursement provided. • Work independently across multiple self‑storage locations in Central & South Austin. • Must have a valid driver’s license and use own vehicle for travel between sites (mileage reimbursed). • Preferred experience in customer‑service‑oriented sales environments such as retail, restaurant, or fast‑food.

Requirements

• ▸independent
• ▸driver's license
• ▸customer service
• ▸physical lift
• ▸travel
• ▸cleaning

Benefits

Public Storage, the leader in the self‑storage industry, is actively hiring for positions in Central and South Austin, specifically in Arboretum, Ben White, and Slaughter. The role offers an hourly wage of $17.00. Team members receive a Total Rewards package that includes flexible full‑time schedules from 9:30 am to 6 pm (weekends until 5 pm). After averaging 20+ hours per week, employees become eligible for full‑time benefits such as medical, dental, vision, 401(k) match, paid time off, sick leave, flex spending, life and accidental death insurance, exclusive vendor discounts, mileage reimbursement, and performance‑based bonuses. Public Storage has been recognized as a Great Place to Work, earning top rankings for career growth, work culture, and diversity and inclusion. Applicants are encouraged to apply now and join the industry’s #1 team. • Receive medical, dental, vision, 401(k) match, paid time off, life/accidental death insurance, vendor discounts, mileage reimbursement, and performance‑based bonuses.

Work Environment

Onsite