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Account Coordinator
Pearce Services
Coordinate service orders, resources, and communication between customers and field teams.
8d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Frederick, MD
Onsite
Company Size
3,500 Employees
Service Specialisms
Telecom operations
Telecom maintenance
Engineering services
Wireless services
Wireline/Fiber services
Network/ISP services
Planning & Professional services
Renewable energy services
Sector Specialisms
Telecommunications
Wireless Telecom
Wireline Fiber
Data Center ISP
Renewable Energy
Wind Energy
Solar Energy
Energy Storage
Role
What you would be doing
resource scheduling
work orders
parts tracking
process improvement
system updates
customer support
- Coordinate internal/external resources including field engineers, subcontractors, OEMs, and direct-ship vendors (e.g., battery shipments).
- Uphold customer-specific requirements, safety protocols, and internal process standards.
- Collaborate with the District Field Manager to review after-hours emergencies from the prior period; confirm service completion and customer approval.
- Ensure required documentation (POs, SOWs, permits, site contacts) is captured and communicated.
- Create Sales Orders and Work Orders for emergency, demand, and preventative maintenance during business hours.
- Partner with procurement and logistics to track part status and ETAs; adjust schedules to meet deadlines.
- Identify recurring issues, bottlenecks, or data gaps; recommend process enhancements to improve cycle time and first-time-fix rates.
- Maintain accurate records in company systems (e.g., NetSuite or similar).
- Schedule work based on skill set, customer requirements, site access constraints, and engineer availability while maintaining utilization targets.
- Align parts, logistics, and site readiness with scheduled work; mitigate conflicts or delays proactively.
- Provide accurate status updates, documentation, and post-service follow-ups to ensure customer satisfaction.
- Serve as the primary point of contact via phone and email; acknowledge and respond within business-hour SLAs.
What you bring
associate degree
microsoft office
salesforce
problem solving
customer service
detail oriented
- Proven success operating in high-demand, time-sensitive environments with competing priorities.
- Collaborative, self-motivated, and accountable; able to work effectively with field, procurement, and leadership stakeholders.
- Demonstrated ability to organize workloads, manage multiple work streams, and resolve scheduling/resource conflicts.
- Strong customer orientation with reliable follow-up and issue resolution.
- Excellent written and verbal communication; confident interfacing with customers and cross-functional teams.
- Associate degree preferred—or equivalent experience—with 1–3 years in customer service, project coordination, dispatcher, or service operations role.
- High attention to detail; balances tactical urgency with strategic scheduling efficiency.
- Proficient with Microsoft Word, Excel, and PowerPoint; experience with Salesforce or a similar ERP/CRM is a plus.
- Detail-driven with strong problem analysis and tactical execution.
- Organization & Problem Solving
- After-Hours Incident Closure
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2020 Expansion
Partnership with New Mountain Capital
A strategic partnership in March 2020 expanded their services into full-spectrum renewable energy solutions.
$550M Revenue
2024 Milestone
Achieved over $550 million in revenue by 2024, marking significant growth.
~3,500 Employees
National Workforce
Operate with a staff of approximately 3,500 employees across the United States.
- They maintain climbing rigs and specialized training for technicians working at extreme heights on turbines.
- Their portfolio includes servicing 30,000 cell sites, 37 GW of wind energy, 25.5 GW of solar power, 10,000+ EV chargers, and 845 MW of energy storage.
- Typical projects involve telecom tower repairs, data-center backup power installations, wind turbine maintenance, solar commissioning, and EV charger upkeep.
- Safety: “Start SAFE, work SAFE, finish SAFE.”
- Quality: “We get the job done right the first time.”
- Innovation: “We develop new software, processes, and solutions that delight our clients by enhancing quality, efficiency, and transparency in our work.”
- Commitment: “Our pride is rooted in accomplishing extraordinary goals as a team.”
25.5 GW
Solar Capacity Serviced
Maintains and operates a significant portion of the U.S. solar infrastructure, contributing to cleaner energy production.
13K+ Miles Washed
Clean Energy Maintenance
Ensures optimal performance of solar panels through regular cleaning and maintenance.
10M Panels Washed
Maintained Solar Assets
Provides annual cleaning services for millions of solar panels to enhance energy output and longevity.
250K Locations
Critical Infrastructure Support
Dispatched specialized teams to maintain and manage infrastructure across renewable energy, telecom, and EV sectors.
- Nationwide maintenance and operations across wind, solar, EV charging, and energy-storage infrastructure
- Launched Pearce Renewables division to support full lifecycle of clean energy assets, including emergency response, repower, commissioning, and training
- Goal: to help provide a cleaner future via comprehensive renewable energy services
Employee NPS Rise
Employee Net Promoter Score Increased by 13 Points
The company saw a significant improvement in employee satisfaction, with the Net Promoter Score rising from +23 in 2021 to +36 in 2022.
Diversity Ratings
Employee Ratings by Gender and Ethnicity
Glassdoor reports that women rated the workplace 3.6★, while men rated it 3.2★, with Black/African American employees rating it 4.3★, Hispanic/Latinx employees 3.5★, and White employees 3.4★.
- Awarded as one of Comparably’s Best Companies for Happiest Employees.
- Open-door, team-oriented culture with supervisor care and a strong family-like environment.
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