Human Performance Specialist (Sr, Lead, Principal) at Ppl Corporation in Allentown, PA | Kablio

Role

Description

root cause

training design

content management

documentation

trainer collaboration

program development

Support incident investigations by applying human factors principles to root cause analysis and corrective action development.
Lead the design, delivery, and continuous improvement of Human Performance training, including modular formats such as supervisory-focused sessions, short staff meeting talks, full-day classes, and progressive learning tracks.
Serve as the primary owner of Human Performance training content and delivery, ensuring alignment with organizational goals and scheduling priorities.
Develop and maintain Human Performance-related artifacts, including reference cards, manuals, and policy documentation, ensuring consistency and accessibility across business units.
Complies with all policies and standards
Collaborate with the Technical Training group to support the principal trainer role, particularly in the delivery of supervisor training, and coordinate with additional training resources as needed.
Partner with Vice Presidents and senior leaders to develop and document Human Performance (Human Performance) Programs tailored to their operational needs.

Requirements

data analysis

program management

bachelor's

navy nuclear

human factors

5+ years

Ability to rapidly learn new business and technical concepts through discussion, research, and questioning.
Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service.
Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally.
Experience managing a standing program or group of projects.
5+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities.
15+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
7+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
Completion of the U.S. Navy Nuclear Propulsion Program (Enlisted or Officer), including Nuclear Field (NF) Program or Nuclear Propulsion Officer Candidate (NUPOC) Program.
Ability to work independently and be effective in team settings.
Ability to monitor and control many analyses to timely completion.
Possess a basic understanding of the work of an electric or gas utility.
Bachelor’s degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1920

Year of Incorporation

The company was established in 1920 as Pennsylvania Power & Light, marking the beginning of its journey in the energy sector.

$14 billion invested

Infrastructure Investment

Over recent years, the company has invested over $14 billion to modernize its grid and strengthen infrastructure.

$7–8 billion annual revenue

Financial Performance

The company generates approximately $7–8 billion in annual revenue, reflecting its position as a large-cap utility provider.

50 J.D. Power awards

Customer Satisfaction Recognition

Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.

Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island.
Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas.
Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure.
Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements.
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.

Culture + Values

Safety and Health: We do not compromise on safety and health.
Customer Focus: We deliver customer service that is second to none.
Diversity, Equity and Inclusion: We value each other and appreciate our differences.
Performance Excellence and Innovation: We get the job done right, and we are always improving.
Integrity and Openness: We do the right thing.
Corporate Citizenship: We are environmentally conscious and invested in the communities we serve.

Environment + Sustainability

Net-zero by 2050

Carbon Emissions Target

Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability strategies.

70% and 80% Reduction

CO2 and GHG Emissions Targets

Reduction targets for CO2 and other greenhouse gases, with 70% by 2035 and 80% by 2040 from 2010 levels.

$20B Investment

Infrastructure Modernization

Invested $20 billion over the last decade to modernize transmission and distribution infrastructure in Pennsylvania and Kentucky.

$2.4B Improvements

Infrastructure Completed 2023

Completed $2.4 billion in infrastructure improvements in 2023, on time and within budget.

Engaged in over 150 active R&D projects.
Generated $75 million in O&M savings in 2023 through technology and transformation initiatives.
Expanded use of smart grids, automation, data analytics, and AI.
Donated over $13.6 million to community improvement initiatives in 2023.
Achieved top-quartile reliability across utilities and best-in-nation generation reliability in Kentucky.
Discloses via CDP, EEI‑AGA and aligns with GRI, SASB and TCFD frameworks.

Inclusion & Diversity

Top 1 utility

ESG & workforce diversity ranking

Recognized as the top utility company by DiversityInc for its commitment to ESG and workforce diversity.

100% DEI score

Disability Equality Index

Received a perfect score on the Disability Equality Index (DEI) in 2019 and annually since 2018, earning recognition as a Best Place to Work for disability inclusion.

100+ students supported

Day-in-the-Life program

Hosts an annual program providing real-world work experience for college students on the autism spectrum and other disabilities.

Annual conference held

Diverse business partnerships

Organizes an annual supplier diversity conference focused on expanding opportunities for diverse business partnerships.

Company-wide DEI strategy focused on workforce development, inclusive culture, community support, customer engagement, and diverse supplier partnerships.
16 employee-led resource groups fostering professional development and cultural awareness.
Active REACH employee resource group addressing the needs and well-being of employees with disabilities.
Mentorship opportunities through Disability:IN’s NexGen Leaders program.

Articles

About PPL Corporation

Careers at PPL

PPL Projects

Role

Description

root cause

training design

content management

documentation

trainer collaboration

program development

Support incident investigations by applying human factors principles to root cause analysis and corrective action development.
Lead the design, delivery, and continuous improvement of Human Performance training, including modular formats such as supervisory-focused sessions, short staff meeting talks, full-day classes, and progressive learning tracks.
Serve as the primary owner of Human Performance training content and delivery, ensuring alignment with organizational goals and scheduling priorities.
Develop and maintain Human Performance-related artifacts, including reference cards, manuals, and policy documentation, ensuring consistency and accessibility across business units.
Complies with all policies and standards
Collaborate with the Technical Training group to support the principal trainer role, particularly in the delivery of supervisor training, and coordinate with additional training resources as needed.
Partner with Vice Presidents and senior leaders to develop and document Human Performance (Human Performance) Programs tailored to their operational needs.

Requirements

data analysis

program management

bachelor's

navy nuclear

human factors

5+ years

Ability to rapidly learn new business and technical concepts through discussion, research, and questioning.
Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service.
Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally.
Experience managing a standing program or group of projects.
5+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities.
15+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
7+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance.
Completion of the U.S. Navy Nuclear Propulsion Program (Enlisted or Officer), including Nuclear Field (NF) Program or Nuclear Propulsion Officer Candidate (NUPOC) Program.
Ability to work independently and be effective in team settings.
Ability to monitor and control many analyses to timely completion.
Possess a basic understanding of the work of an electric or gas utility.
Bachelor’s degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1920

Year of Incorporation

The company was established in 1920 as Pennsylvania Power & Light, marking the beginning of its journey in the energy sector.

$14 billion invested

Infrastructure Investment

Over recent years, the company has invested over $14 billion to modernize its grid and strengthen infrastructure.

$7–8 billion annual revenue

Financial Performance

The company generates approximately $7–8 billion in annual revenue, reflecting its position as a large-cap utility provider.

50 J.D. Power awards

Customer Satisfaction Recognition

Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.

Headquartered in Allentown, Pennsylvania, it operates across Pennsylvania, Kentucky, Virginia, and Rhode Island.
Structured into three regulated segments—Kentucky, Pennsylvania, and Rhode Island—it delivers both electricity and natural gas.
Over recent years, it has invested more than $14 billion (up to $20 billion by 2028) to modernize its grid and strengthen infrastructure.
Typical projects include transmission upgrades, smart-grid technology deployment, and large-scale infrastructure resilience enhancements.
Its grid modernization efforts have earned national recognition, including over 50 J.D. Power awards for customer satisfaction.
Notably, after spinning off non-regulated generation in 2015 and selling UK operations in 2021, it refocused on U.S. utilities and acquired Rhode Island Energy in 2022.

Culture + Values

Safety and Health: We do not compromise on safety and health.
Customer Focus: We deliver customer service that is second to none.
Diversity, Equity and Inclusion: We value each other and appreciate our differences.
Performance Excellence and Innovation: We get the job done right, and we are always improving.
Integrity and Openness: We do the right thing.
Corporate Citizenship: We are environmentally conscious and invested in the communities we serve.

Environment + Sustainability

Net-zero by 2050

Carbon Emissions Target

Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability strategies.

70% and 80% Reduction

CO2 and GHG Emissions Targets

Reduction targets for CO2 and other greenhouse gases, with 70% by 2035 and 80% by 2040 from 2010 levels.

$20B Investment

Infrastructure Modernization

Invested $20 billion over the last decade to modernize transmission and distribution infrastructure in Pennsylvania and Kentucky.

$2.4B Improvements

Infrastructure Completed 2023

Completed $2.4 billion in infrastructure improvements in 2023, on time and within budget.

Engaged in over 150 active R&D projects.
Generated $75 million in O&M savings in 2023 through technology and transformation initiatives.
Expanded use of smart grids, automation, data analytics, and AI.
Donated over $13.6 million to community improvement initiatives in 2023.
Achieved top-quartile reliability across utilities and best-in-nation generation reliability in Kentucky.
Discloses via CDP, EEI‑AGA and aligns with GRI, SASB and TCFD frameworks.

Inclusion & Diversity

Top 1 utility

ESG & workforce diversity ranking

Recognized as the top utility company by DiversityInc for its commitment to ESG and workforce diversity.

100% DEI score

Disability Equality Index

Received a perfect score on the Disability Equality Index (DEI) in 2019 and annually since 2018, earning recognition as a Best Place to Work for disability inclusion.

100+ students supported

Day-in-the-Life program

Hosts an annual program providing real-world work experience for college students on the autism spectrum and other disabilities.

Annual conference held

Diverse business partnerships

Organizes an annual supplier diversity conference focused on expanding opportunities for diverse business partnerships.

Company-wide DEI strategy focused on workforce development, inclusive culture, community support, customer engagement, and diverse supplier partnerships.
16 employee-led resource groups fostering professional development and cultural awareness.
Active REACH employee resource group addressing the needs and well-being of employees with disabilities.
Mentorship opportunities through Disability:IN’s NexGen Leaders program.

Articles

About PPL Corporation

Careers at PPL

PPL Projects