On Site Support Services Specialist

Description

• Maintain collaboration services including Surface Hubs and AV systems
• Provide PC lifecycle support: hardware/software troubleshooting, imaging, inventory, new user setup, and peripheral installation
• Lead and coordinate On Site Support Services projects, walk-in center implementations, and technology rollouts
• Ensure operational continuity by supporting factory IT systems and processes
• Develop and implement walk-in centers across the region for enhanced user support
• Guide temporary work teams, monitor task completion, and share expert knowledge
• Prepare and maintain project documentation, status reports, and risk assessments
• Manage timelines and stakeholder communication to ensure successful project delivery
• Deliver audio/video conference room support for Microsoft Teams Rooms (Poly, Lenovo)
• Support the setup and execution of local and global events (e.g., IT Weeks)
• Support installation and change of IS solutions/services, ensuring delivery on time, within budget, and at quality standards
• Monitor service delivery metrics and ensure SLA compliance
• Act as OSS representative to business stakeholders, handling escalations and non-standard requests
• Support mobile device configuration (iOS/Android), MFA, O365, and networking connectivity

Requirements

• Proficiency in Microsoft Office and O365 support.
• Bachelor’s degree in information systems or related field preferred.
• Extensive Windows 10/11 support experience; scripting/programming knowledge preferred.
• Proven project management experience (formal certification such as PMP or Agile preferred).
• Minimum 5 years of experience in enterprise end-user support and IS infrastructure roles.
• Experience in demanding environments with a focus on teamwork and service excellence.
• Solid understanding of networking topology, concepts, and server infrastructure.
• Strong sense of accountability and ability to work independently or in teams.
• Familiarity with manufacturing processes and factory IT systems.

Benefits

• Employee Assistance Program
• Choice between two dental plan options: Core and Core Plus
• ABB provides 11 paid holidays
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Company paid life insurance (2X base pay)
• 401k Savings Plan with Company Contributions
• Employee discount program
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Employee Stock Acquisition Plan (ESAP)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Salaried exempt positions are provided vacation under a permissive time away policy
• Vision benefit
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Company paid AD&D (1X base pay)

Training + Development

Interview process

Visa Sponsorship

Security clearance