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Senior Customer Account Representative (AR)
Finning
Manage credit accounts, collect past‑due payments, and improve AR processes for mining customers.
12d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Edmonton, Alberta, Canada
Hybrid
Company Size
16,000 Employees
Service Specialisms
Product support services
Fluid analysis
Customer training
Response, repair & rebuild
Financing
Rentals
Warranty (Equipment Protection Plans)
Service Information System
Sector Specialisms
Construction
Mining
Petroleum
Electric Power Generation
Education Infrastructure
Role
What you would be doing
billing compliance
dispute resolution
custom reporting
payment collection
process improvement
ar reconciliation
- Work with Branches to ensure contract compliance, when it comes to billing and entry timelines
- Working with both external and internal contacts to resolve any billing disputes
- Identify and resolve process gaps with both internal and external customers
- Build/Create custom reports for the Branch Managers and GMs
- Work with internal and external customers to receive payment timely and achieve collection targets
- Lead monthly, weekly meetings with the branches to get issues resolved
- Come up with alternate processes with branches and customer – when system issues come up
- Build/Create custom reports for each customer or for internal customers (Branch Managers, GMs) as requested.
- Leads meetings to resolve issues with both internal and external Customers while building strong working relationships
- Works with Customers to get transactions processed in Customers’ system and payments made to Finning
- Works with a diverse group of customers both internal and external to Finning
- Engage internal and external partners when systems or processes are charges to ensure payments still flow
- Weekly, monthly, quarterly reconciliations to identify areas that require improvement (Internally) to decrease aged AR
What you bring
degree
5+ years
reconciliation
sap
analytical
leadership
- Post-secondary education in a related discipline
- Minimum 5+ years of high-volume corporate collections experience preferably in Mining
- Customer facing experience involving customer escalation
- Extensive knowledge of credit and finance principles
- Strong experience with Reconciliation and Accounts Receivable
- Communication skills including but not limited to presentations, listening, written and verbal
- Strong analytical skills
- Strong working knowledge of both our system and associated processes and our customers’ systems and process to identify opportunities to streamline work flow between our two businesses.
- Leadership and direct and indirect supervisory capabilities
- Exceptional organizational, conflict management, and time management abilities
- Strong work ethic and self-driven
- Proficient in MS Office applications and knowledge of M3, CDMS, SAP or other ERP Systems
- Able to work in a diverse environment with or without supervision
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
- operates in key global markets including Canada, South America, and the UK.
- specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
- plays a crucial role in powering large-scale infrastructure projects and driving resource development.
- offers parts, maintenance, and innovative technological solutions to clients worldwide.
- has supported some of the largest and most ambitious projects globally.
- has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
- Safety First: Ensuring a safe and healthy work environment for all employees.
- Integrity: We act with integrity, doing the right thing even when no one is watching.
- Customer Success: We aim to create long-term value for our customers and build lasting relationships.
- Excellence: We strive for excellence in everything we do and continuously improve.
- Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
- Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
- Reduction of greenhouse gas emissions, energy use, and waste generation.
- Enhancing energy efficiency and sustainability practices across operations.
- Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
- Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
- Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
- Ongoing efforts from leadership to improve gender diversity and inclusion.
- Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.
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