ICT Desktop Support Apprentice (Level 3)
Epwin Group Plc
Provide 1st line ICT helpdesk support, troubleshooting hardware/software for users.
24 days ago ago
Entry-level
Full Time
Telford, England, United Kingdom
Office Full-Time
Company Size
2,151 Employees
Service Specialisms
Manufacture of energy efficient building products
Supply chain for repair, maintenance and improvement
New build sector support
Social housing sector supply
Extrusion and moulding of PVC‑u profiles
Fabrication and distribution of windows and doors
Composite decking and panels
GRP prefabricated building components
Sector Specialisms
Repair
Maintenance
Improvement
New build
Social housing
Private housing
Commercial building
Trade sector
Role
What you would be doing
asset management
change documentation
escalation
cyber awareness
inventory management
safety compliance
- Asset management via the ICT Helpdesk system, to include software monitoring.
- Creation of any documentation required to support the ICT change control process and internal procedures.
- Escalation to 3rd party support and ensuring the request is resolved within agreed service levels.
- Promote cyber security awareness when dealing with requests
- Management of ICT Storage room and consumables inventory levels
- Ensuring that all areas of the ICT department are presented in a professional and organised manner.
- Operate within a safe, healthy and environmentally responsible manner.
What you bring
microsoft 365
windows 11
pc hardware
mobile support
gcses
communication
- Mobile device support
- Microsoft 365 applications
- Windows 11 OS
- Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
- Five GCSEs at level 4 or above, including English Language, Maths and a Science or Technology subject.
- PC hardware and Desktop operating systems
- People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders
- Basic PC hardware and peripheral repairs
- Peripherals, such as, printers, telephones, etc.
- Capable of clear and accurate communication, both written and verbal.
- Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
- Desktop software applications
- Action orientated – Able to deal with problems in appropriate time frames
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
1976 Founded
Year Established
Year the company was established as one of the UK’s earliest PVC‑U window fabricators.
2014 Listed
Year of Stock Market Listing
Year the company became listed on the London Stock Exchange.
£430m Revenue
Annual Revenue Figure
Revenue in 2022, reflecting consistent operating profits and growth.
- Grows through innovation and acquisitions.
- Expanded into roofline, cladding, rainwater, decking, and GRP building components.
- Serves customers including private homeowners, social housing providers, new-build developers, and installers.
- Portfolio includes PVC windows, doors & curtain walling, composite decking, cladding, roofline trims, rainwater systems, and GRP prefabricated structures.
- Projects range from social housing refurbishments to new-build estates, retail, and trade merchant installations across the UK.
- Notable for integrating post-industrial and recycled PVC into manufacturing.
- Honesty
- Enthusiasm
- Respect
- Trust
- Teamwork
8% Improvement 2023-2022
Energy Efficiency
The company reduced energy intensity per £m gross revenue by 8% in comparison to the previous year.
45% Recycled Content
Achieved through innovative co-extrusion tooling, this increase enhances sustainability in profile production.
Five Products 2024
Environmental Recognition
Five products received Environmental Product Declarations, showcasing commitment to transparency and sustainability.
- Sustainability-linked loan facility with KPIs tied to energy intensity and PVC recycling
- Expanded recycling capacity via Poly‑Pure acquisition, operational by end‑2023
- Zero-to-landfill policy and long-standing recycling of waste bar lengths into 100% recycled composite material
- First UK systems company to achieve VinylPlus® Product Label
- Reporting under TCFD requirements began in 2023; Sustainability Forum established quarterly reporting to Board
- Scope 1 and 2 emissions reduced via energy efficiency and fleet optimisation; working on Scope 3 understanding and net-zero pathway
- Net-zero target: Group has not yet announced a specific net-zero target date but is working on establishing a viable pathway
2,000 employees
Workforce Size
Approximately 2,000 employees are based in the UK.
- Publishes Gender Pay Gap report (accessible via its website)
- Operates whistle‑blowing and ethics codes in Employee Handbook for all employees
- Mandatory modern slavery training for senior management and relevant employees, with periodic refresher and quarterly new‑starter review
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