EPB provides high-speed internet, energy, and smart city services in Chattanooga, TN.
Design, document, and support EPB fiber optic network facilities and emergency repairs.
1 months ago ago
Junior (1-3 years)
Full Time
Chattanooga, TN
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Electricity
Internet
Telecommunications
Cable TV services
Energy Solutions
Small Business Internet
Enterprise Internet
Hosted Phone Solutions
Sector Specialisms
Energy
Telecommunications
Infrastructure
Utilities
Residential
Commercial
Role
Description
network design
cost estimation
emergency restoration
reporting
system processing
mapping records
Perform detailed engineering tasks, including analyzing, evaluating, designing, planning, and estimating labor and material for EPB fiber optic network and systems.
Develop familiarity by reading, understanding, and applying departmental design guides, standards, systems, applicable engineering codes, company policies, and procedures.
Help direct emergency restoration activities required for our outside plant infrastructure. This includes fiber optic damages, natural disasters, power failures, and other events.
Submit appropriate reports in a timely manner as requested.
Communication is vital to establish and maintain good working relationships within the department and other departments throughout EPB. This position is required to work with various groups around the company, such as Field Technicians, Sales, Billing, Network Operations, Field Services, MDUs, Electrical Designers, Key Customer groups, and more. The emphasis is working together as a team to meet the customer's needs in the most timely and cost-effective manner through efficient time management.
Utilize various systems to process and report work activities, inventory outside plant facilities, document projects, and perform cost estimates and analysis.
Create and maintain fiber splice, network, and fiber mapping system records.
Requirements
autocad
microstation
salesforce
excel
associate degree
fiber optics
Ability to perform a broad spectrum of complex assignments requiring alternative analysis, innovation, and judgment. Assumes responsibility for contributing to the department's success and making necessary decisions.
Knowledge of the basic office tools provided on each PC (Word, Excel, Access, and PowerPoint). In addition, the candidate should have the knowledge or the ability to quickly learn other EPB applications such as Outlook, enQuesta, Power Plan, CRM, Microstation, GTech, Salesforce, Resco, AutoCAD, and any Web application pertinent to data management.
Excellent oral and written communication, decision-making, mechanical aptitude, and customer service skills.
Outside plant construction knowledge with the ability to read/red-line construction drawings to facilitate new builds, relocations, emergency repairs, updates, and other functions.
Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
Ability to read and interpret electrical outside plant maps, fiber outside plant maps, and design drawings. The individual must also quickly obtain a basic working knowledge of an electric and fiber distribution system and understand EPB engineering construction standards.
Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, division, probability, and statistics. Must have the ability to apply concepts.
Associate's Degree in CAD, Associate's Degree in Electrical Engineering with CAD training, or equivalent experience.
1-3 years of fiber optics work experience with demonstrated competence.
Ability to read, analyze, and interpret general business documentation related to data management. Must be able to effectively present information and respond to questions from management, field personnel, customers, and the general public clearly and concisely. Must be able to write reports, workflow procedures, and business correspondence.
Ability to solve practical problems and deal with various variables in situations where only limited standardization exists. Must interpret multiple instructions furnished in written, oral, diagram, or schedule form.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Offers innovative solutions in energy, internet, and smart city services.
Focus on sustainability and cutting-edge technology.
Provides the nation's fastest internet service.
Energy services include power generation, distribution, and smart grid technologies for efficiency and reliability.
Pivotal role in Chattanooga's smart city initiatives, integrating data and technology for smarter living.
Key driver of economic growth in the region, providing high-quality infrastructure for local businesses and homes.
Fiber optic network contributes to Chattanooga’s reputation as the 'Gig City'.
Committed to sustainable practices, emphasizing renewable energy sources and eco-friendly technologies.
Culture + Values
Mission: 'enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently, and courteously at the best possible value.'
Vision: 'aspire to be our community’s greatest asset.'
We start with 'yes' — embracing innovation and possibility via our 100% fiber‑optic infrastructure.
Organizational culture built around customer service: intentional hiring, training and rewarding of behaviors that treat customers 'as if they have a choice.'
Investing in employees through medical/dental/prescription benefits, tuition reimbursement, paid leave, onsite clinic and fitness, EV charging, and retirement savings.
Energetic, supportive culture: co‑working spaces, team celebrations, performance feedback, and recognition.
Environment + Sustainability
Solar Share community solar initiative powers homes and supports renewable energy credits.
Recycling and composting efforts divert significant waste and contribute to environmental sustainability.
Home energy upgrades improve efficiency and reduce overall carbon footprint.
Microgrid with clean energy sources provides reliable power with a quick payback period.
Fuel fleet optimization includes increased use of biodiesel and hybrid vehicles.
Inclusion & Diversity
Diversity statement: “No matter who you are, we want you to feel comfortable being you. We’re committed to creating a workforce that reflects the diversity in our community.”
Hiring screens for passion for service and community orientation; interviews candidly present role challenges.
Around‑the‑clock customer service staffing (24/7/365) reflecting commitment to inclusivity in service.
Investments in employees include benefits and programs accessible to all regardless of background.