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Shuttle Lead
Abm Industries
Troubleshoot, repair, maintain, and install commercial HVAC systems while leading staff.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Plano, TX
Field
Company Size
117,000 Employees
Service Specialisms
Janitorial
Engineering
Parking
Electrical and lighting
Energy solutions
HVAC and mechanical
Landscape and turf
Mission critical solutions
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
troubleshooting
tool usage
safety checks
system verification
customer training
lead generation
- Having the proper tools, materials, and scheduled tasking when arriving at the job site
- Belong to and take advantage of technical organizations to improve technical knowledge.
- Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
- Check safety and limit controls for proper setting before leaving the job.
- Avoid needless callbacks by checking complete system before leaving the job.
- Instruct customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service.
- When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups
- Provide sales with qualified leads.
- Can be relied on to train service technicians and trainees.
- When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
- Respond to customer complaints with the proper amount of sympathy and empathy.
- Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
- Persuade customer to replace obsolete systems and makes recommendations.
- Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
- Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
- Obtain customer signature on all service reports (before work begins when performing spot).
- Teach other technicians how to solve problems without solving the problem for them.
- Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.
- Promptly and accurately complete all required paperwork.
- Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
- Inform customer when arriving at or leaving the job and when planning to return.
- Scheduling report time concurrent with jobs
- Handling interruptions in stride
- Assist Sales in pricing agreements and projects.
- Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
- Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
- Follow point-by-point troubleshooting guides to find faults in a short period of time.
- Use proper tools and instruments for troubleshooting.
- Adhering to planned call schedule
- Explore a customer complaint to determine the real problem.
- Keep technical knowledge up to date regarding equipment and concepts.
- Determine who in the customer’s organization is responsible for the mechanical system being serviced.
- Search out and read applicable manuals and online sources.
What you bring
hvac
lead experience
customer service
ats approval
prioritization
training
- Recognize what has to be taught to customers and take required time to do so.
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
- Demonstrate ability to accurately determine job priorities by:
- One year of lead or supervisory experience
- 2 yrs of commercial HVAC experience
- Must be 18 years of age or older.
- Demonstrate capability of a handling heavy workload of calls
- Customer Service Experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
1909 Founded
Year of Establishment
The company began operations as a window-cleaning service in San Francisco.
$8.4B Revenue
Annual Revenues
Reflects the company's global scale and integrated service model.
6B sq ft
Space Managed
The company services over 6 billion square feet of space daily.
27/30 Airports
Busiest U.S. Airports
The company manages operations at 27 of the 30 busiest U.S. airports.
- Evolved into a global facility-services powerhouse.
- Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services.
- Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate.
- Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities.
- A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021.
- Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.
- Building strong relationships with customers, delivering high-quality services.
- Maintaining the highest standards of integrity in all actions.
- Striving to deliver exceptional results with innovation and continuous improvement.
- Working together to achieve shared goals and fostering collaboration across the company.
- Treating everyone with dignity and respect, honoring diversity and encouraging inclusivity.
2040 Target
Net-Zero Carbon Emissions
Aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to combating climate change.
- Integrates sustainability into operations and offerings, prioritizing energy efficiency and renewable energy solutions.
- Focuses on sustainability through a framework that reduces waste, energy use, and water consumption.
- Tracks progress using key performance indicators (KPIs) and publishes annual sustainability reports.
- ABM's DEI strategy emphasizes creating a diverse, equitable, and inclusive workplace.
- The company is committed to increasing the representation of women and minorities in leadership roles.
- ABM tracks diversity metrics and provides data on gender balance, aiming to improve gender representation across all levels.
- The company has specific goals to recruit and retain diverse talent across its operations.
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