Division Customer Service Specialist - Pittsburgh
West Shore Home
Provide 5-star post‑installation customer service, diagnose issues, and schedule service visits.
3 days ago ago
$20 - $22
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Monroeville, PA
Field
Company Size
1,200 Employees
Service Specialisms
Home Improvement
Bathroom Remodeling
Window Installation
Home Renovation
General Contracting
Sector Specialisms
Bathrooms
Windows
Floors
Doors
Home Remodeling
Home Renovation
Role
What you would be doing
customer outreach
service scheduling
post‑installation support
multi‑channel support
5‑star service
- Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.
- Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services.
- Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.
What you bring
salesforce
high school
smartphone
2fa
- Experience with Salesforce preferred.
- High School Diploma or equivalent required.
- Must have a valid smart phone or smart device to log in to Company required systems using two-factor authentication.
- Employee Referral Program
- Employee Discount Program
- Paid holidays and paid time off (PTO)
- Paid training and unlimited professional growth potential
- 401(k) plans with company match
- HSA plan with company match
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all employees must undergo a pre‑employment screening process that includes a background check and drug screen.
Company
Overview
Founded in 2006
Year Established
The company was established in Mechanicsburg, Pennsylvania.
>40 Branches
Branch Network
Operates through multiple branches to serve homeowners nationwide.
15+ States
Geographic Reach
Services are available in over 15 states across the U.S.
Megaplex Facilities
Training Centers
Features advanced megaplex facilities for training and distribution.
- Began as a small local remodeler and expanded nationwide.
- Uses a tech-driven platform with iPad design tools and streamlined scheduling.
- Most projects like window, door, or bath upgrades are completed in a single day.
- Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas.
- Serves over a million homeowners across the U.S.
- Focuses on delivering bathroom remodels, window replacements, and door installations.
- Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.
- Innovation
- Compensation & Benefits
- Leadership
- Purpose & Values
- Embedding mission and values into culture
- Employees feel valued, supported, and have opportunity for career progression
- Employees free to express creative ideas
- Positive work environment where employees feel respected, collaborative, supportive, with a sense of belonging
- Retrofitted HQ2 into existing structure to reduce resource consumption, energy and waste
- LED lighting control system installed for energy efficiency
- Baseline energy management systems upgraded in HVAC and lighting
- Low‑flow plumbing fixtures installed
- Reused existing plumbing infrastructure in HQ2
- No publicly stated net‑zero target date found
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