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Data Centre NOC Engineer
Jll
Monitor, troubleshoot, and maintain data center network operations, including network, servers, and telecom equipment.
12d ago
S$60,000 - S$110,000
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Greater Johor Bahru
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
network monitoring
security monitoring
troubleshooting
change management
incident management
network maintenance
- Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.
- Security Monitoring: Monitor network security systems, such as intrusion detection/prevention systems and firewalls, to detect and respond to security incidents. Collaborate with the security team to investigate and mitigate security threats.
- Shift duty required, Provide 24 x 7 support.
- Participates in the management of 24x7 NOC operations for assigned data centres, delivering standardized services including physical access, remote hands, hardware inventory management, installation and cabling, and data centre operations site management.
- Troubleshooting and Issue Resolution: Identify and diagnose network problems using various network monitoring tools, protocols, and techniques. Troubleshoot and resolve network issues, such as connectivity problems, network congestion, and hardware failures.
- Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as network engineers, system administrators, and vendors, to resolve complex issues.
- Participates in the delivery of data centre optimization and closure programs.
- Change Management: Participate in change management processes, ensuring that network changes are properly planned, tested, and implemented with minimal disruption to network services.
- Partners with the Critical Environment team to plan and execute agreed power maintenance events.
- Network Maintenance: Perform routine network maintenance tasks, including software upgrades, firmware updates, and configuration changes. Ensure that network equipment, such as routers, switches, and firewalls, are properly configured and updated.
- Continuous Learning: Stay up to date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications.
- Network Monitoring: Monitor network systems, devices, and infrastructure to detect and resolve network issues promptly. This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.
- Fosters a culture of customer-focused behaviours and continuous operational improvement.
- Responsible for Data Centre NOC operation - Oversee complex network components and are responsible for network management. They perform troubleshooting daily. The work of a NOC engineer entails maintaining network, servers, and telecom equipment in an organization.
- Performance Monitoring and Optimization: Monitor network performance metrics and identify areas for improvement. Recommend and implement network optimization strategies to enhance performance, reliability, and scalability.
- Network Documentation: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference.
- Develops and nurtures strong relationships with other technology organizations and identifies opportunities to provide additional service capabilities.
What you bring
noc engineer
troubleshooting
degree/diploma
network security
monitoring tools
network hardware
- 3 years Data Centre NOC Engineer experience at L2 preferred.
- Proficiency in troubleshooting network issues and conducting root cause analysis.
- Degree or Diploma or related field (or equivalent experience)
- Understanding of network security principles and practices.
- Experience with network monitoring tools and technologies (eg. SNMP, NetFlow, packet capture analysis)
- Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.
- Strong knowledge of networking principles, protocols, and technologies (eg. TCP/IP, DNS, DHCP, VPN)
- Certifications such as CCNA or equivalent is a plus.
- Minimum 3 years’ experience of NOC operation in Data Centre / Telecommunication industry
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- might conduct background checks related to employment history, education, and other relevant information.
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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