Customer Coordinator

Description

• Initiate purchase orders of special auxiliary components in accordance with the contract.
• Actively support and adhere to the company’s health & safety, quality and environmental compliance programs.
• Estimates sales costs for manufacturing of products, sales projects, or services requested to aid management in bidding on or determining price of product or service.
• Coordinate with customer and Account Managers on order status through delivery, working with customers to answer questions and receive approvals.
• Assist coworkers when scheduling conflicts arise.
• Data entry of order information and customer delivery dates in JDE (Oracle) and project tracking systems.
• Reviews data and determines type of materials or equipment requirements, utilizing knowledge of products to be manufactured, services to be performed, or type of structure to be built, using blueprints and specifications.
• Assist sales in managing the risks associated with project contracts to minimize Rinker’s exposure to financial loss and liability.
• Assemble final submittal package for customer approval and production manufacturing.
• Process change orders and mitigate all costs where possible recognizing production schedule constraints.
• Knowing the schedule for all phases of the project and making sure the customer’s and production needs are being met at all times, notify sales/customer/production immediately of delays.
• Manage projects through all phases and associated Rinker departments.
• Regular, timely attendance to meet customer/company needs in an efficient and effective manner.

Requirements

• Proficient computer skills, including Microsoft Excel, Word, Outlook, Adobe Acrobat and database systems. CRM systems and AutoCad experience a plus.
• Strong written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner at all times with customers and all levels of employees.
• Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
• Basic knowledge of civil engineering concepts.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Knowledge of the practical application of manufacturing and engineering.
• Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team.
• Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization.
• Must have a valid drivers’ license.
• Blueprint reading and takeoff skills.
• Ability to apply effective time management and self-management skills. Ability to be flexible and productive in an environment with regular interruptions.
• Superior organization, prioritization and proactive problem solving skills.
• Self-directed and motivated to continually evaluate and improve processes and procedures.
• Business or technical college degree (two-year minimum).
• Demonstrated pattern of positive attitude, strong work ethic and dedication.

Benefits

• Growth and Learning: We provide an environment that encourages personal and professional growth, helping you build a long-lasting, successful career.

Training + Development

Interview process

Visa Sponsorship

Security clearance