Description

The Support Development Engineer will join the SupportHub team as the third Support Engineer, playing a pivotal role in scaling the organization and participating in an on‑call rotation every three to four weeks to address critical issues outside regular business hours.

In this role, the engineer collaborates with engineering, internal stakeholders, and clients to troubleshoot technical problems, manage data integrations, and enhance system visibility through data‑driven insights.

• Diagnose and resolve root causes of technical and production issues.
• Configure data flows and programs between EnergyHub and OEM/Utility partners.
• Build dashboards on the data warehouse to provide insights and identify opportunities.
• Debug code (Java, Python, TypeScript) and submit bug‑fix pull requests.
• Create and maintain Python scripts for data migrations, cleanup, and process improvements.
• Collaborate with engineering, internal stakeholders, and clients across time zones.
• Use version control (git) and monitoring tools such as AWS CloudWatch, Sentry, or Datadog.
• Test and integrate third‑party APIs using Postman.

Requirements

Key qualifications include the ability to synthesize information from multiple sources, strong organizational and communication skills, comfort working across time zones and cultures, and proficiency with version control, debugging tools, API testing, Python scripting, full‑stack web development, and cloud platforms such as AWS.

Preferred experience encompasses prior work on a Level 3 support team and familiarity with utilities or device partners, which helps accelerate issue resolution and partner integration.

• Apply Python scripting and full‑stack web development knowledge.
• Leverage AWS (or Azure/GCP) cloud services.
• Prior experience on a Level 3 support team (preferred).
• Experience working with utilities or device partners (preferred).

Benefits

EnergyHub offers a collaborative culture where new hires quickly take on meaningful responsibilities, gain exposure to IoT, SaaS, and machine‑learning challenges, and contribute to shaping the future of clean energy.

The company provides a generous benefits package that includes 100 % paid medical insurance, a 401(k) plan with employer match, flexible scheduling, a stocked kitchen, free Citi Bike membership, secure bike racks, gym subsidies, paid parental leave, education assistance, and a vibrant team environment with regular social events.

Compensation for this position ranges from $90,000 to $110,000 USD, and EnergyHub is an equal‑opportunity employer that offers accommodations for applicants with disabilities throughout the hiring process.

• 100 % paid medical insurance.
• 401(k) with employer match.
• Flexible schedule and casual work environment.
• Fully stocked kitchen, free Citi Bike membership, secure bike rack.
• Gym subsidy, paid parental leave, education assistance.
• Regular happy hours and holiday parties.
• Base salary range $90,000–$110,000 USD.

Training + Development

Interview process

Visa Sponsorship

Security clearance