Facility Services Coordinator

Description

• Maintain distribution lists.
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Invoicing receipting and reconciliation.
• Manage the delivery of consumables throughout the refresh areas.
• Meet and greet clients and visitors
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Support in the provision of building access cards to staff and contractors.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.

Requirements

• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated understanding of customer service principles
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Strong demonstrated experience working in a Customer Service Center environment

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance