Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
Invoicing receipting and reconciliation.
Manage the delivery of consumables throughout the refresh areas.
Support in the provision of building access cards to staff and contractors.
Assist the internal site management team acting as the conduit for client requests as well as other requests as required
Assist with visitor/contractor escorts and instructing and supervising as required.
Manage the collection and distribution of internal and external mail & courier deliveries.
Requirements
stakeholder
flexibility
customer service
detail
microsoft office
telephone
Demonstrated experience working with internal and external stakeholders at varying levels of an organization
Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
Demonstrated understanding of customer service principles
Demonstrated attention for detail and grammar
Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
Strong demonstrated experience working in a Customer Service Center environment
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
200M+
Managed Square Feet
Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.
Founded with a focus on providing top-tier facility management services across North America.
Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
Works with various sectors, including commercial, industrial, and government infrastructure.
Provides services ranging from facility management to energy optimization and project management.
Offers a range of solutions, from technical services to space planning and design.
Operates across key markets in Canada, the United States, and abroad, with a growing global presence.
Culture + Values
Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.
Environment + Sustainability
2050
Net Zero Target
Commitment to achieving net zero emissions.
Reducing energy consumption and carbon emissions across all operations.
Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
Developing long-term sustainability roadmaps aligned with global climate change objectives.
Investing in renewable energy solutions and energy optimization initiatives across their portfolio.
Inclusion & Diversity
Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.