Customer Experience Analyst at Nextera Energy Resources in Houston, TX | Kablio

Role

Description

feedback analysis

metric tracking

journey mapping

data synthesis

process design

business case

Manage implementation of customer experience initiatives and test new improvements
Identify trends, pain points, opportunities, and actionable insights to improve customer satisfaction and loyalty
Translate customer insights into business requirements
Present findings and recommendations to leadership
Partner with marketing, operations and customer care teams to implement solutions based on customer insights
Collect and analyze customer feedback from surveys, reviews, complaints, and social media
Conducts analyses and prepares reports that provide operational and/or technical support to business operations
Track and report on key customer experience metrics (NPS, CSAT, churn rates) to measure customer satisfaction
Synthesize qualitative and quantitative data into actionable insights
Monitor the impact of implemented changes
Assists with process design and modification for continuous business improvement
Create visual representations of customer interactions
Conducts quantitative and qualitative research to support medium to large special projects
Map current-state customer journeys across channels (online & phone)
Recommend improvements to streamline experiences
Identify and highlight friction points, critical touchpoints, and opportunities
Build business cases for customer experience investments based on ROI analysis

Requirements

high school

ged

3+ years

bachelor's degree

High School Grad / GED
Experience: 3+ years
Bachelor's or Equivalent Experience
Bachelor's Degree

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

30 GW Capacity

Global Generating Power

Operates a significant amount of generating capacity across multiple regions, showcasing its scale as a clean-power leader.

662 MW Wind Farm

Large-Scale Wind Energy

Developed one of the largest utility-scale wind farms in Texas, highlighting its pioneering role in renewable energy infrastructure.

409 MW Battery

Energy Storage Expansion

Expanded its capabilities with a major battery storage project, underscoring its commitment to grid stability and innovation.

Two Nuclear Plants

Emissions-Free Energy

Operates nuclear facilities in strategic locations, contributing to a diversified and clean energy portfolio.

Pioneered large utility‑scale wind farms like Texas’s Capricorn Ridge (662 MW) and Javelina (749 MW).
Built massive solar installations including Desert Sunlight and Silver State South solar farms.
Secures hefty commercial PPAs, e.g. deals with Google and other tech/data‑center giants.
Develops hybrid renewables and storage via ventures like Nitro Renewables with Blackstone.

Culture + Values

Acting with integrity and respect in all relationships.
Committed to safety, ensuring the health and well-being of employees and communities.
Leading with innovation, finding creative solutions to complex challenges.
Delivering exceptional performance, exceeding expectations in every aspect of the business.
Fostering a culture of collaboration and teamwork, leveraging diverse perspectives to achieve goals.

Environment + Sustainability

50% Reduction

Carbon Emissions

Since 2005, the company has reduced its carbon emissions by over 50%.

$65B Investment

Clean Energy Projects

Aims to invest $65 billion in clean energy projects by 2025.

30% Reduction

Water Consumption

Committed to reducing water consumption by 30% by 2025.

Committed to achieving net-zero emissions by 2050.
One of the world's largest generators of renewable energy from wind and solar.

Inclusion & Diversity

28% workforce

women representation

The percentage of women in the workforce reflects the company's progress toward gender diversity.

24% senior roles

women in leadership

Women currently hold nearly a quarter of senior leadership positions, showing growth potential in executive diversity.

30% by 2025

women leadership goal

The target aims to significantly increase women's representation in leadership positions over the next few years.

Committed to fostering an inclusive and diverse workforce.
Implemented initiatives focused on increasing diversity across all levels of the organization.

Articles

About Us

Careers

Corporate Responsibility

Company

Overview

30 GW Capacity

Global Generating Power

Operates a significant amount of generating capacity across multiple regions, showcasing its scale as a clean-power leader.

662 MW Wind Farm

Large-Scale Wind Energy

Developed one of the largest utility-scale wind farms in Texas, highlighting its pioneering role in renewable energy infrastructure.

409 MW Battery

Energy Storage Expansion

Expanded its capabilities with a major battery storage project, underscoring its commitment to grid stability and innovation.

Two Nuclear Plants

Emissions-Free Energy

Operates nuclear facilities in strategic locations, contributing to a diversified and clean energy portfolio.

Pioneered large utility‑scale wind farms like Texas’s Capricorn Ridge (662 MW) and Javelina (749 MW).
Built massive solar installations including Desert Sunlight and Silver State South solar farms.
Secures hefty commercial PPAs, e.g. deals with Google and other tech/data‑center giants.
Develops hybrid renewables and storage via ventures like Nitro Renewables with Blackstone.

Culture + Values

Acting with integrity and respect in all relationships.
Committed to safety, ensuring the health and well-being of employees and communities.
Leading with innovation, finding creative solutions to complex challenges.
Delivering exceptional performance, exceeding expectations in every aspect of the business.
Fostering a culture of collaboration and teamwork, leveraging diverse perspectives to achieve goals.

Environment + Sustainability

50% Reduction

Carbon Emissions

Since 2005, the company has reduced its carbon emissions by over 50%.

$65B Investment

Clean Energy Projects

Aims to invest $65 billion in clean energy projects by 2025.

30% Reduction

Water Consumption

Committed to reducing water consumption by 30% by 2025.

Committed to achieving net-zero emissions by 2050.
One of the world's largest generators of renewable energy from wind and solar.

Inclusion & Diversity

28% workforce

women representation

The percentage of women in the workforce reflects the company's progress toward gender diversity.

24% senior roles

women in leadership

Women currently hold nearly a quarter of senior leadership positions, showing growth potential in executive diversity.

30% by 2025

women leadership goal

The target aims to significantly increase women's representation in leadership positions over the next few years.

Committed to fostering an inclusive and diverse workforce.
Implemented initiatives focused on increasing diversity across all levels of the organization.

Articles

About Us

Careers

Corporate Responsibility