Commercial Large Loss Coordinator

Description

• Assist in dispatching large-loss opportunities from the PuroClean call center.
• Provide daily documentation templates and walkthroughs
• Assist in dispatching assignments to the most qualified franchise offices based on capabilities and past performance.
• Support franchise owners during commercial large-loss projects:
• Approve documentation for Signal coordinators to submit to the client (MSA holder).
• Provide exceptional customer service to franchisees and external partners.
• Complete special projects assigned by the manager.
• Ensure access to proper contracts and National T&M Price Sheets
• Ensure adherence to SLA guidelines and best practices.
• Recruit CPR Silver and CPR Gold franchise owners into the Signal SLA program.
• Assist with qualifying franchise owners for the CPR Commercial Large Loss Program, including:
• Educate franchise owners on T&M invoicing procedures
• Review proposals, daily field reports and draft invoices
• Review all documentation related to Signal SLA and internal commercial program assignments.
• Coordinate with the Signal team and the PuroClean Signal Account Manager to ensure all program requirements are met, including:
• Maintain an up-to-date roster of participating franchise offices (Google Sheets).
• Conducting participation checklist reviews with the Regional Director
• Maintaining updated participation rosters
• Validate accuracy of labor classifications, equipment ratios, consumables, small tools and safety equipment.
• Assist with Rough Order of Magnitude (ROM) development
• Qualify and onboard PuroClean franchise offices for the Signal SLA program.
• Maintain annual SLA qualifications and ensure current SLA agreements and rate schedules are executed and on file.
• Assist in recruiting franchise owners to participate in the Signal Referral Incentive Plan (RIP) and the U.S. Roofing Referral Program.
• Monitor active Signal On-Call projects through the dispatch system and XactAnalysis.
• Receiving executed qualification guidelines
• Attend meetings as requested.

Requirements

• Xactware: Xactimate, XactAnalysis
• IICRC Applied Structural Drying (ASD)
• Time and Material Invoicing Training
• Clear verbal and written communication
• IICRC Water Restoration Technician (WRT)
• CoreLogic: PuroLogic
• Google Workspace: Chrome, Docs, Sheets
• PuroClean Commercial Large Loss Project Management Course
• IICRC Commercial Drying Specialist (CDS)
• Active listening
• Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams
• Commercial Large Loss Project Management Course
• Approachability and openness
• Public speaking skills
• Time & Material Invoicing Course
• Adobe Acrobat
• Confidence and professionalism
• IICRC CDS Certification Course
• IICRC Applied Microbial Remediation Technician (AMRT)

Benefits

• Vision insurance
• Paid time off
• Dental insurance
• 401(k) matching
• Health insurance
• Large Loss Summit
• Free uniforms
• Signal Mentor Program

Training + Development

Interview process

Visa Sponsorship

Security clearance