Help Desk Technician – Able to Obtain TS/SCI at Akima in Honolulu, HI | USD36-38 | Kablio

Role

Description

lra support

comm security

service desk

incident management

systems install

monthly reporting

Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.

Requirements

a+

security+

secret clearance

bs degree

help desk

active directory

A+ or Network+ certification.
SECRET clearance required, with the ability to obtain TS/SCI clearance.
Minimum High School Diploma/GED.
The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
CompTIA Security+ certification.
Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
Basic level skills in system administration and active directory.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

secret clearance required; must be able to obtain ts/sci clearance.

Company

Overview

Founded with a vision to support critical sectors, providing solutions across defense, intelligence, and civil sectors.
Serves a broad spectrum of industries, including energy, infrastructure, and water resources.
Delivered complex projects, such as large-scale infrastructure upgrades and energy management solutions.
Projects often involve intricate logistical coordination, requiring a deep understanding of specialized markets.
Approach is deeply collaborative, often working alongside government agencies and other key partners.
Noteworthy projects include managing water resource systems and optimizing energy infrastructure for municipalities.
Focus on operational excellence makes it a go-to partner for government and private sector organizations.

Culture + Values

Operate with honesty, transparency, and fairness.
Foster teamwork and value the diverse perspectives of our people.
Dedicated to delivering creative solutions and continuous improvement.
Strive to exceed customer expectations in all that we do.
Consistently deliver high-quality services and strive for continuous growth and development.

Environment + Sustainability

Net Zero by 2050

Long-term Sustainability Goal

Achieving Net Zero emissions by 2050 reflects a commitment to combating climate change and reducing the carbon footprint.

Committed to reducing environmental impact and fostering sustainable practices across operations.
Supports energy efficiency initiatives and implements waste reduction practices in operations.
Encourages environmental responsibility and sustainable practices across the supply chain.

Inclusion & Diversity

Committed to fostering a diverse and inclusive workforce by ensuring equal opportunities for all employees.
Values diverse perspectives and strives to create an inclusive workplace culture.
Has set specific goals to increase diversity at all levels of the organization.

Articles

Careers at Akima

Akima Projects

About Akima

Role

Description

lra support

comm security

service desk

incident management

systems install

monthly reporting

Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.

Requirements

a+

security+

secret clearance

bs degree

help desk

active directory

A+ or Network+ certification.
SECRET clearance required, with the ability to obtain TS/SCI clearance.
Minimum High School Diploma/GED.
The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
CompTIA Security+ certification.
Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
Basic level skills in system administration and active directory.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

secret clearance required; must be able to obtain ts/sci clearance.