Cloud‑based SaaS platform powering back‑office, scheduling, dispatch, invoicing and marketing for trades businesses.
Drive product adoption and revenue by upselling Pro modules to existing ServiceTitan customers.
10 days ago ago
$61,000 - $68,640
Junior (1-3 years)
Full Time
Salt Lake City, UT
Office Full-Time
Company Size
3,049 Employees
Service Specialisms
Field Service Management
Mobile Workforce Solutions
Customer Relationship Management (CRM)
Scheduling & Dispatch
Invoicing & Payments
Job Management Software
Business Intelligence & Analytics
Marketing Automation
Sector Specialisms
HVAC
Plumbing
Electrical
Garage Door
Chimney Sweep
Roofing
Irrigation
Water Treatment
Role
Description
pipeline generation
deal support
customer rapport
data entry
outbound calls
reporting
Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
High-Volume Engagement: Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails.
Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).
Requirements
outbound
12+ months
sales
cross-sell
resilience
travel
Outbound Skills: 12+ months of outbound calling experience is required.
Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.
Travel: Ability to travel domestically 30% of the time to do Onsite visits.
Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone.
Adaptability: Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales.
Dedicated Coaching: Extensive coaching and development from managers and enablement coaches.
Growth Path: Clear opportunities to build a long-term sales career leveraging your success in this specialized role.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game-changing add-on products.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$625 million raised
Initial Public Offering Financing
The company went public on December 12, 2024, raising $625 million and debuting with a significant stock surge on Nasdaq.
$62 billion processed
Annual Transaction Volume
By mid-2024, the platform processed over $62 billion in transaction volume, reflecting its scale and influence in the industry.
Launched a cloud platform in 2012 to modernize trades businesses.
Integrates scheduling, dispatch, CRM, invoicing, payments, marketing, and analytics into one system.
Supports both residential and commercial contractors in industries like HVAC, plumbing, electrical, pest control, and landscaping.
Expanded internationally with a development hub in Armenia and acquired companies like Aspire and Convex to enhance its platform.
Features include AI-powered tools ( Titan Intelligence ), integrated financing, mobile technician apps, and robust reporting.
Serves clients from single-location plumbing shops to large MEP contractors managing complex jobs.
Began as a summer project to help the founders' fathers' contracting businesses and grew into a public tech firm.
Culture + Values
Customer Obsession
Own It
Continuous Improvement
High Standards
One Team
Environment + Sustainability
2030
Net Zero Target
Aiming to achieve net zero emissions by the year 2030, demonstrating a strong commitment to sustainability and climate action.
Working to reduce operational carbon footprint
Focus on energy efficiency and reducing waste
Inclusion & Diversity
Fostering a diverse, inclusive culture where all employees are valued and respected
Ensuring equal opportunities for growth and advancement
Continuing to make measurable progress toward gender parity and diversity at all levels