Head - Tenancy Management

Description

• Monitor performance and re-strategize when necessary.
• Support the team in handling complex challenges to build their capability.
• Coordinate tenant affairs to align with project timelines and objectives.
• Establish KPIs for tenancy operations and drive continuous improvement.
• Manage and resolve tenant complaints related to redevelopment.
• Collaborate with government bodies to ensure legal compliance.
• Organize events to strengthen relationships and enhance engagement.
• Define short-term and long-term strategies for tenancy relocation and rehabilitation.
• Ensure compliance with all legal regulations and redevelopment policies.
• Monitor adherence to SOPs and address deviations.
• Develop and implement SOPs for tenant interactions during redevelopment.
• Collaborate with local government and community organizations to address resistance.
• Develop evacuation strategies, including relocation planning and timelines.
• Develop engagement strategies to ensure tenants understand their rights and the redevelopment process.
• Develop and oversee tenancy management policies and frameworks.
• Foster a sense of community among tenants during redevelopment.
• Conduct regular audits of tenant-related processes.
• Develop strategies and assign targets to the team to manage tenant-related challenges.
• Build strong relationships with local committees and community leaders to support redevelopment initiatives.
• Oversee rehabilitation initiatives for displaced tenants.
• Identify risks in tenancy management and formulate mitigation strategies.
• Facilitate discussions and negotiations between tenants and project teams.
• Conduct community meetings to address concerns and foster engagement.
• Lead efforts to secure tenant buy-in for redevelopment projects.

Requirements

• Demonstrated experience in tenancy management, lease agreements, and tenant relations
• 15-20 years of experience in the real estate industry
• Proven track record of optimizing occupancy rates and maximizing revenue
• Bachelor's degree in Real Estate Management, Business Administration, or related field
• Master's degree in a relevant field is preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance