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Dynamics 365 Customer Engagement (CE) - Lead/Technical Architect
Sa.Global
Lead design and architecture of D365 CE solutions, guiding development and integration.
4d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
1,500 Employees
Service Specialisms
Architecture & Engineering
Legal Services
Consulting
Homebuilding
Advertising & Marketing
Accounting & Finance
Information Technology Services
Professional Services Automation
Sector Specialisms
Architecture and Engineering
Legal
Consulting
Homebuilding
Software Services
Accounting
Advertising and Marketing
Role
What you would be doing
solution design
security modeling
performance tuning
technical leadership
data modeling
integration design
- Collaborate with business stakeholders, functional consultants, and business analysts to gather and analyse business requirements, translating them into technical specifications and solution design documents
- Define security models and access control strategies while ensuring that the implemented solution complies with relevant security and data privacy standards
- Analyse and optimize the performance of D365 CE solutions, identifying bottlenecks and implementing improvements to enhance system efficiency
- Technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture
- Provide guidance and oversight to development teams in the customization and configuration of D365 CE to meet the specific business needs of the client
- Design the data model, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance
- Develop integration strategies and design integration solutions between D365 CE and other systems within the organization's IT landscape as well as with third-party applications and external data sources
- Keep abreast of the latest features, updates, and best practices related to D365 CE and ensure that the organization is leveraging the platform effectively
- Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability
- Establish and enforce governance processes to ensure the quality, consistency, and compliance of D365 CE solutions across the organization
- Communicate complex technical concepts to non-technical stakeholders effectively, facilitating discussions and decision-making related to the solution design
What you bring
d365 ce
powerapps
power automate
power bi
data migration
microsoft certified
- Ability to work independently and as part of a global team
- Well-versed on previous versions of Dynamics CRM (2015/2016)
- Exceptional leadership skills, interpersonal skills, and communication skills with the ability to work collaboratively and effectively with cross-functional teams and stakeholders
- Possess strong relationship-building expertise with a wide and varied audience, internally and externally
- Proficient in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI
- Demonstrated 9-12 years of experience in D365 CRM/CE
- Vast experience in presales and configuring demos
- Expert level in data migration strategy, data modelling, and data integration
- Proven experience with integration tools and methods to connect D365 CE with other systems
- Excellent business communication skills with effective presentation and demonstration skills.
- Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
- Microsoft certifications in Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert) are highly desirable
- Excellent problem-solving and analytical skills with the ability to translate business requirements into functional solutions
- Proven experience as a Technical Architect or similar with a focus on D365 CE implementations
- Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
- MBA in Sales, Marketing, Operations or Post-Graduate Degree
- Familiar with D365 CE SDK, development tools, and Azure services
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
- Founded with a vision to transform industries through cutting-edge technology solutions.
- Has built a strong reputation as a trusted partner for complex, large-scale projects across multiple sectors.
- Offers innovative solutions in industries like Energy, Industrial, Utilities, and Water Resources.
- Delivers end-to-end services from system implementation and consulting to cloud-based solutions.
- Recognized for its expertise in supporting companies working on large infrastructure projects.
- Has a deep understanding of the unique challenges faced by project-based organizations.
- Helps businesses optimize their project management, financials, and operational efficiency.
- Works with clients worldwide, consistently helping them adapt and grow in a rapidly evolving marketplace.
- Customer-first approach
- Collaboration and teamwork
- Continuous improvement and innovation
- Excellence in delivery
- Integrity and transparency
- Accountability and responsibility
2050
Net Zero Commitment
Committed to achieving Net Zero by 2050, focusing on reducing greenhouse gas emissions across all business activities.
- Focus on reducing carbon footprint across operations
- Energy-efficient infrastructure
- Promoting paperless processes
- Sustainability in product offerings and services
40% women in leadership
Gender Balance in Leadership
The organization has achieved a gender balance with 40% of leadership roles held by women, reflecting its commitment to inclusivity and diversity.
- Commitment to a diverse workforce with inclusive hiring practices
- Focus on creating an environment where everyone has an equal opportunity to thrive
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