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Service Manager
Liberty Military Housing
Oversee resident move‑in/out, inspections, maintenance scheduling and staff for military housing.
9d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
San Diego, CA
Onsite
Company Size
2,000 Employees
Service Specialisms
Property Management
Residential Leasing
Real Estate Development
Military Housing
Sector Specialisms
Residential
Military Housing
Multifamily Housing
Property Management
Community Development
Government Housing Partnership
Supportive Housing Services
Employee-owned Housing Services
Role
What you would be doing
home inspections
make-ready boards
report management
vendor scheduling
resident follow-up
compliance
- Provides residents with any charges related to move out/final inspection results.
- Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
- Address and follow up on customer service concerns from Satisfacts survey.
- Complies with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.
- Maintains various reports, systems or logs (Keytrak, pest control, vendor/product logs, etc.).
- Schedules and conducts home inspections as it relates to the move in/out process, including pre-move in, move out, and final inspections.
- Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
- Maintains and monitors the make-ready boards to ensure work is accurately distributed and meets completion time lines.
- Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
- Trains and supervises other staff members regarding inspections and other service related tasks.
- Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
- Coordinates maintenance staff and vendor schedules to align with move in deadlines.
- Participates in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
- Schedules and monitors water intrusion which includes communicating to residents, follow up and 3-day notices.
- Composing and distributing of correspondence/notices (3-day, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
What you bring
microsoft office
yardi
payscan
2+ yrs
supervision
driver's license
- Effective communication and interaction with customers, vendors, management, and co-workers; sufficient to exchange or convey information and to give and receive work direction.
- Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
- Position requires 2 or more years’ experience in residential property management or a role with extensive customer service.
- Prior work with vendors or ordering services (appliances, plumbing, and electrical) preferred.
- Prior experience with supervising one or more staff members preferred.
- Must possess a positive and professional demeanor in all interactions, under all circumstances.
- Ability to travel to other regional locations for work, training, meetings and other work-related activities.
- Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
- Ability to operate a motor vehicle (valid license required).
- Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
- 401k Retirement Plan w/company match
- 40 hours Paid Sick Leave per year**
- Medical/Dental/Vision Insurance*
- 80 hours Paid Vacation per year**
- Life and AD&D Insurance
- Employee Stock Ownership plan
- Medical/Dental/Vision insurance eligible after 30 days of full-time employment.
- Incentive Bonus Program
- 10 Paid holidays per year
- Vacation and sick time are based on the employee's hire date.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
40,000 homes
Homes Managed
The company manages a extensive network of residential properties across various military installations, providing modern and comfortable living spaces.
40 Installations
Military Installations Covered
Liberty Military Housing operates across multiple locations, ensuring a wide geographic reach to support service members nationwide.
- Focused on providing safe, comfortable, and sustainable housing for service members and their families.
- The company plays a vital role in supporting military readiness by ensuring that service members can focus on their missions without housing worries.
- A leader in military housing, Liberty Military Housing is known for its responsive customer service and community-focused approach.
100% ESOP model
Employee Ownership
The company operates under a 100% Employee Stock Ownership Plan (ESOP) model, making it the first and largest in the industry.
150+ hours annually
Professional Development
Employees receive over 150 hours of professional development opportunities each year.
- employee-owned (first and largest in industry)
- balance
- commitment
- integrity
- respect
- empowerment
- communication
- camaderie and collaboration
- proactive, solution-oriented mindset
- empathy in serving residents and colleagues
2,000 lbs
Community Food Donation Drive
The community contributed significantly to alleviating food insecurity through a collaborative effort.
$120M
Community Upgrades Investment
Funds were allocated to modernize local infrastructure with energy-efficient solutions.
- Active participation in the DoD’s Resident Energy Conservation Program (RECP) to optimize energy usage.
- Support for reducing reliance on foreign oil through energy conservation initiatives.
- Reinvestment of RECP savings into communal spaces such as homes, playgrounds, and centers.
- No current public targets for achieving net-zero emissions or carbon reduction.
- No DEI strategy or gender statistics publicly disclosed
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