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End User Support Technician

rsp architects

Leading company in sustainable technology solutions.

Provide first‑line IT support, troubleshoot hardware/software, manage accounts, and deploy images.

4d ago

Junior (1-3 years), Intermediate (4-7 years)

Full Time

Tempe, AZ

Office Full-Time

Company Size

1500+ globally Employees

Service Specialisms

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Sector Specialisms

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Role

What you would be doing

troubleshooting

hardware repair

software support

knowledgebase docs

user guidance

process improvement

Taking initial telephone, email, or chat inquiries, troubleshooting and managing hardware, software or network problems.
Document issues in an IT Knowledgebase.
Guide end-users through the issue resolution process.
Identify and suggest possible improvements on procedures.
Provide effective customer service while training end users.
Serve as the first point of contact for end users and provide technical assistance for incoming support requests.
Install, modify, and repair computer hardware and software.
Follow up with end users to ensure that an issue has been resolved to the end user's satisfaction.

What you bring

android

ios

windows

active directory