Senior Account Manager

Description

The Senior Account Manager is responsible for leading the management and development of key national client relationships to drive growth, profitability, and customer satisfaction. This role will focus on strategic account planning, strengthening client partnerships, and ensuring the successful delivery of value-added solutions that align with the company’s commercial and operational objectives.

• Contribute to the development of national sales strategies and frameworks to strengthen market position.
• Work collaboratively with internal teams to introduce innovation & new products to clients.
• Identify opportunities to expand the company’s footprint within existing national accounts and new potential clients across the Scottish regions.
• Serve as the primary point of contact for key national clients, ensuring strong, long-term relationships.
• Work closely with Operations, Commercial, and Social Value teams to ensure seamless service delivery.
• Act as a senior representative of the company at client reviews, industry events, and internal meetings.
• Monitor account performance against KPIs, producing regular reports and forecasts for senior management.
• Analyse market trends and competitor activity to inform proactive client engagement.
• Lead negotiations on pricing, service levels, and contract renewals to maximize profitability while maintaining client trust.
• Develop and execute tailored account plans to deliver commercial growth and enhanced client satisfaction.
• Support the Sales Director / National Account Director in targeting and onboarding new national clients.

Requirements

• Proven track record of managing high-value national accounts within the construction, plant hire, or related industries.
• Full UK driving license and willingness to travel nationwide.
• Strategic thinker with the ability to translate client needs into actionable solutions.
• Excellent communication, relationship-building, and influencing skills at all levels.
• Modern Equipment: Work with the best and latest plant and machinery in the industry.
• Highly organised and proactive, with strong attention to detail and time management.
• Competent in CRM systems, data analysis, and reporting tools.
• Consistent use of the internal CRM system (training will be provided).
• Strong commercial acumen with the ability to negotiate complex contracts and deliver profitable growth.

Benefits

• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.
• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
• Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.

Training + Development

Interview process

Visa Sponsorship

Security clearance