Dispatcher

Description

The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs to maintain the highest levels of customer service while meeting or exceeding company objectives.

• Create a weekly written report to the Service Manager summarizing interaction with field technicians.
• Provide tally sheet report weekly to the Sales Manager.
• Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
• Dispatch only one call at a time
• Provide all necessary information to field technicians.
• Debrief each call before dispatching the technician. Update the tally sheet appropriately.
• On a weekly basis review technicians’ strength with Management.
• Input leads into the computer system and relaying information to system specialist as needed.
• Understand the skills, strengths, and weaknesses of the field technicians to dispatch field technicians in relation to the job opportunity and ability of the technician.
• “Time Stamp” field technicians for dispatch, arrival and completed times in the computer system; verity time cards.
• Organize On-Call schedule for technicians.

Requirements

At Just Right Heating, Cooling & Plumbing, we pride ourselves on delivering top-notch service to our customers and fostering a supportive work environment for our team. We're looking for a skilled, motivated, and qualified Dispatcher to join us.

• Excellent interpersonal verbal communications skills with internal teams and customers.
• Good interpersonal skills.
• Good computer skills. Knowledge of common office applications such as MS Word, MS Excel. Experience with one or more dispatch systems.
• Demonstrated ability to multi-task in an intense, dynamic environment.

Benefits

We understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle.

• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays!
• Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
• Competitive Pay: Earn your base hourly + monthly bonuses!
• Professional Development: Opportunities for personal and professional growth.

Training + Development

Interview process

Visa Sponsorship

Security clearance