Housekeeping Supervisor

Description

• Handle items for "Lost and Found" according to the standards.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Maintain key control.
• Ensure completion of cleaning projects on a biannual basis.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Assist with training of Housekeeping staff.
• Ensure overall guest satisfaction.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• May be required to clean rooms as business needs dictate.

Requirements

• High School diploma or equivalent required. College course work in related field helpful.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• At least one year of progressive experience in a hotel or related field preferred.
• Ability to stand during entire shift.
• Previous supervisory responsibility preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance