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Service Account Coordinator
Tdindustries, Inc.
Coordinates customer service, processes orders, cross‑sells, and manages portals.
6d ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Houston, TX
Field
Company Size
2,900 Employees
Service Specialisms
Construction services
Mechanical Services
Electrical Services
Engineering
Project Management
HVAC Services
Plumbing Services
Design-Build
Sector Specialisms
Buildings
Commercial
Mechanical Construction
Facility Services
HVAC
Plumbing
Electrical
Fire / Life Safety
Role
What you would be doing
crm management
proposal generation
work order processing
invoice review
customer service
cross selling
- Ensures any billable item is approved and directed to the correct customer.
- Delivers exceptional customer service by promptly addressing administrative needs, resolving issues, and exceeding expectations. Ensures effective communication to meet both immediate and long-term customer requirements.
- Proactively engages with customers through calls and visits to foster relationships and drive additional revenue for the company.
- Gathers data/costs for generating proposals and enters that information into CRM to create quoted estimates. Manages customer portals with needed data.
- Interprets and processes work orders, reviews invoices and correspondence.
- Continuously reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.
- Cross-sells our services to existing customers in order to meet their needs through comprehensive lifecycle facilities solutions.
What you bring
customer service
high school
phone handling
active listening
- 2+ years of customer service experience.
- A High School Diploma or GED.
- Strong phone contact handling skills and active listening.
Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
Since 1946
Year Founded
The company originated in 1946 as a small operation focused on heating, cooling, and refrigeration equipment repair and installation.
Billion-Dollar Firm
Revenue Scale
The company has grown to achieve billion-dollar revenue, reflecting its significant role in large-scale construction and facilities services.
- It began by repairing and installing heating, cooling, and refrigeration equipment in North Texas.
- Over decades it expanded into mechanical construction and full lifecycle facilities services—including HVAC, electrical, plumbing, and control systems—for large commercial and industrial buildings.
- Headquartered in Dallas with regional offices across Texas, Arizona, Colorado, and more, it serves high-profile projects like airports, stadiums, hospitals, schools, and mission‑critical facilities.
- Typical large-scale engagements include terminal upgrades, utility plant installations, and mechanical systems for arenas and hospitals.
- It specializes in integrated MEP services, facilities operations & maintenance, building automation, off‑site manufacturing, and emergency response.
- Unusual fact: it’s wholly employee‑owned, ensuring a culture where every technician, engineer, and manager has a direct stake in quality, safety, and project success.
- Delivering quality and excellence in everything we do.
- Committed to providing a safe and healthy work environment.
- Believes in teamwork and collaboration.
- Dedicated to continuous improvement and innovation.
- Values integrity, honesty, and transparency in all actions.
- Takes pride in being a trusted partner to customers and employees.
Net-zero by 2050
Carbon Emissions Target
Aims to achieve net-zero emissions by 2050, demonstrating long-term commitment to sustainability.
- Committed to reducing energy consumption and improving energy efficiency in operations.
- Sustainable building practices and energy-efficient solutions for clients are emphasized.
- Actively working to reduce waste and increase recycling in operations.
- Implemented environmentally-friendly technologies in service offerings.
- fosters an inclusive work environment.
- provides equal employment opportunities and promotes diverse talent pipelines.
- offers mentorship and leadership development programs aimed at increasing diversity.
- has an active employee resource group to support underrepresented groups in the workforce.
- prioritizes gender diversity and inclusion, emphasizing equal opportunities across gender identities.
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