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Assistant Community Manager
Asset Living
Assistant Community Manager responsible for overseeing day-to-day operations and financial functions of a housing community, supporting the Community Manager in ensuring property cash flow, financial position, and compliance with company policies and procedures.
12d ago
$28
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Federal Way, WA
Onsite
Company Size
8,500 Employees
Service Specialisms
Operations
Due Diligence
Training
Marketing
Financial Planning and Analysis
Human Resources
Advanced Data Analytics
Market Research
Sector Specialisms
Multifamily
Single-family
Affordable Housing
Build-to-Rent
Active Adult
Student Housing
Role
What you would be doing
team development
tenant placement
property inspections
tenant relations
account management
budget management
- Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
- Effectively show, lease, and move in prospective residents.
- The employee is frequently required to move about to accomplish tasks or move from one worksite to another.
- The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies) work in small and/or enclosed spaces, traverse flat and non-flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals.
- Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable.
- Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income.
- Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.
- Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.
- Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
- Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
- Responsible for processing and reconciling daily all account receivables.
- Promote harmony and quality job performance of staff through support and effective leadership.
- While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assessing the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
- Maintain accurate and organized records; audit resident files to ensure accurate records.
- Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.
- Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
- Implement marketing strategies & systems put in place by the annual marketing plan.
- Assist with supervision of all business functions related to operations.
- Responsible for all end-of-the-month closing procedures and reporting.
- Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
- Ensure staff compliance and consistency with Company policies and procedures.
- Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)
- Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.
What you bring
high school
bachelor’s
onsite
fair housing
osha
software
- High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Regular/daily onsite attendance is required
- Must have basic knowledge of Fair Housing Laws and OSHA requirements.
- Ability to understand and perform all onsite software functions; basic computer skills required.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- financial management involving account receivables, reconciling payments, processing charges, budgeting, posting and auditing records.
- personnel management including hiring, training, coaching, developing, and guiding onsite staff.
- strategic leasing management incorporating marketing strategies, handling complaints, and promoting resident retention.
- administrative management encompassing customer service, maintenance, monitoring, planning, and utilizing property resources.
People also searched
Property Consultant Jobs in Federal Way United StatesLeasing Consultant Jobs in Federal Way United StatesAssistant Property Manager Jobs in Federal Way United StatesProperty Consultant Jobs in Kent United StatesLeasing Consultant Jobs in Kent United StatesAssistant Property Manager Jobs in Kent United StatesProperty Consultant Jobs in Auburn United StatesLeasing Consultant Jobs in Auburn United States
Company
Overview
1986-founded
Founded in 1986
The company was established during the savings-and-loan crisis to revitalize struggling properties.
285k units
Manages 285,000 units
Through strategic acquisitions, the company now manages over 285,000 residential units across various sectors.
$55B valuation
Manage $55 billion in assets
The company currently oversees properties valued at $55 billion, reflecting its extensive management capabilities.
40+ states
Operates in 40+ states
The company has a nationwide footprint with operations spanning over 40 states and 9 regional offices.
- It has transformed into a top-ranked third-party manager across multifamily, student, senior, affordable and build-to-rent sectors.
- Typical projects include large-scale apartment communities, student rentals leasing by the bed, affordable housing with HUD oversight, and senior living centers.
- It serves a diverse client base—from institutional investors to single-asset owners—without owning properties itself to avoid conflicts of interest.
- In 2020, it acquired Poetic Digital to bring creative and tech capabilities in-house, enhancing online resident experiences.
- Believing in putting people first, always, includes caring for residents, supporting teams, and investing in communities.
- Committed to excellence and accountability in all efforts.
- Promotes a culture of respect, collaboration, and trust, fostering open communication and inclusivity.
- Encourages innovation, continuous improvement, and adaptability to meet evolving stakeholder needs.
- Invests in people by providing opportunities for professional development and career growth.
By 2030
Net Zero Carbon Footprint Target
The company aims to achieve Net Zero carbon emissions by 2030, demonstrating a strong commitment to climate action.
- Committed to reducing energy consumption, waste, and carbon emissions in operations.
- Focus on minimizing the environmental impact of managed properties.
- Implement energy-efficient systems and promote eco-friendly practices in communities.
- Regularly monitor and report on environmental impact to drive continuous improvement.
- Fosters a culture of inclusion where every team member feels valued and supported.
- The leadership team is committed to promoting diversity across all levels of the organization.
- Offers employee resource groups that support and advocate for diverse communities within the company.
- Continuously reviews recruitment and development processes to ensure diversity and inclusion are embedded in business practices.
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