System & Process Enablement Manager at Delta Faucet Company in Indianapolis, IN | USD103,700-163,020 | Kablio

Role

Description

tech solutions

implementation

process optimization

metrics tracking

vendor coordination

team leadership

Translate business needs into scalable, tech-enabled capabilities.
Develop and accomplish initiatives that drive operational excellence and enhance customer value.
Lead a team of six technology leads assigned with maintaining and improving customer solutions systems.
Share regular updates with collaborators on progress, risks, and outcomes.
Lead implementation efforts, ensuring timely, efficient, and high-quality delivery.
Identify and deliver technology solutions that boost the efficiency of the customer support team.
Employ tools from the Masco Operating System (MOS) to detect inefficiencies in processes and pinpoint areas for optimization.
Establish metrics to track the success of implemented solutions and improvement efforts.
Collaborate with Information Services (IS) and external vendors to synchronize on solution creation and delivery.
Ensure solutions are seamlessly coordinated and aligned with organizational goals.

Requirements

analytics

customer service

software tools

leadership

bachelor's

5+ years

Analytical Skills: Ability to analyze data, interpret trends, and make informed decisions.
Customer Focus: Deep understanding of customer needs and a dedication to providing world-class service.
Business Insight: Understanding service metrics and their impact on company performance.
Proficiency in customer service software systems and related tools is vital.
Leadership Skills: Strong leadership and team management skills, with the ability to motivate and encourage others.
Education: Bachelor’s degree or equivalent experience in Business Administration, Customer Service Management, or a relevant field of study.
Communication Skills: Outstanding verbal and written communication skills.
Experience: Over 5 years of experience in leading customer service, demonstrating a proven track record of successfully leading teams to success.

Benefits

Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1954

Historical Milestone

The company was established in 1954, marking the beginning of its journey as a leader in innovative water products.

The company is renowned for its high-quality faucets, showerheads, and kitchen products.
Products are designed with both functionality and design excellence in mind.
Introduced groundbreaking technologies like Touch2O and H2Okinetic.
Committed to providing sustainable water solutions and improving daily living experiences.
Extensive product range serves both residential and commercial markets.
Reputation for durability, style, and performance in water management products.

Culture + Values

We appreciate that our competitive advantage is our people. We encourage self-awareness and foster continuous development. We are committed to our employees, their safety and development. We recognize contributions and we understand and support family responsibilities.
We do what we say we are going to do and hold ourselves accountable to meet our commitments. We are fact based and we tell the truth. We are socially responsible corporate citizens who respect the environment and our communities. We are ethical in all that we do.
We are committed to our customers – understanding them and exceeding their expectations. We listen actively and let their needs drive our organizational solutions. We respond quickly and professionally.
We value innovations and continuous improvement – in our products and in our processes – that matter to our employees, customers and communities. We have a willingness to challenge the status quo, take intelligent risks and eliminate waste… always learning from our mistakes. We drive for continuous improvement each and every day.
We value teamwork and trust. We foster openness and candor, supporting courageous conversations. We assume positive intentions of others and believe there is a shared desire for the best Company outcome. Our teams have a passion for winning together, collaborating and developing solutions cross-functionally. We participate actively, behave unselfishly and are loyal to our coworkers.

Environment + Sustainability

100% faucet efficiency

WaterSense program compliance

All bathroom collections in 2012 met EPA efficiency and performance criteria.

40% water savings

H2Okinetic® technology

Achieved up to 40% water reduction while maintaining shower performance.

3.4 trillion gallons saved

Water conservation impact

Cumulative water savings through WaterSense-labeled products since 2006.

7 million gallons annually saved

Fix a Leak Week campaign

Installed WaterSense showerheads in nearly 2,000 housing units by 2012.

Member of EPA WaterSense program since its inception.
Introduced H2Okinetic® technology for enhanced shower performance.
Awarded EPA WaterSense Sustained Excellence recognition in 2018 and 2019.
Reduced energy needed to heat, pump, or treat water by 462.5 billion kWh.

Inclusion & Diversity

4.0/5 Culture

Employee Satisfaction

Culture & values rated 4.0/5 on Glassdoor. Diversity & inclusion rated 3.9/5. 72% of employees recommend the company based on 48 reviews.

View diversity as a mosaic of perspectives from varied backgrounds and experiences; inclusion means encouraging people to come to work as who they are.
“Diversity and Inclusion is not a goal or a program; it is vital to our collective success and key to our future growth.”
Women employees rate company 3.8/5 and men rate 4.0/5 in overall company ratings.

Articles

Careers at Delta Faucet Company

About Delta Faucet Company

Role

Description

tech solutions

implementation

process optimization

metrics tracking

vendor coordination

team leadership

Translate business needs into scalable, tech-enabled capabilities.
Develop and accomplish initiatives that drive operational excellence and enhance customer value.
Lead a team of six technology leads assigned with maintaining and improving customer solutions systems.
Share regular updates with collaborators on progress, risks, and outcomes.
Lead implementation efforts, ensuring timely, efficient, and high-quality delivery.
Identify and deliver technology solutions that boost the efficiency of the customer support team.
Employ tools from the Masco Operating System (MOS) to detect inefficiencies in processes and pinpoint areas for optimization.
Establish metrics to track the success of implemented solutions and improvement efforts.
Collaborate with Information Services (IS) and external vendors to synchronize on solution creation and delivery.
Ensure solutions are seamlessly coordinated and aligned with organizational goals.

Requirements

analytics

customer service

software tools

leadership

bachelor's

5+ years

Analytical Skills: Ability to analyze data, interpret trends, and make informed decisions.
Customer Focus: Deep understanding of customer needs and a dedication to providing world-class service.
Business Insight: Understanding service metrics and their impact on company performance.
Proficiency in customer service software systems and related tools is vital.
Leadership Skills: Strong leadership and team management skills, with the ability to motivate and encourage others.
Education: Bachelor’s degree or equivalent experience in Business Administration, Customer Service Management, or a relevant field of study.
Communication Skills: Outstanding verbal and written communication skills.
Experience: Over 5 years of experience in leading customer service, demonstrating a proven track record of successfully leading teams to success.

Benefits

Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1954

Historical Milestone

The company was established in 1954, marking the beginning of its journey as a leader in innovative water products.

The company is renowned for its high-quality faucets, showerheads, and kitchen products.
Products are designed with both functionality and design excellence in mind.
Introduced groundbreaking technologies like Touch2O and H2Okinetic.
Committed to providing sustainable water solutions and improving daily living experiences.
Extensive product range serves both residential and commercial markets.
Reputation for durability, style, and performance in water management products.

Culture + Values

We appreciate that our competitive advantage is our people. We encourage self-awareness and foster continuous development. We are committed to our employees, their safety and development. We recognize contributions and we understand and support family responsibilities.
We do what we say we are going to do and hold ourselves accountable to meet our commitments. We are fact based and we tell the truth. We are socially responsible corporate citizens who respect the environment and our communities. We are ethical in all that we do.
We are committed to our customers – understanding them and exceeding their expectations. We listen actively and let their needs drive our organizational solutions. We respond quickly and professionally.
We value innovations and continuous improvement – in our products and in our processes – that matter to our employees, customers and communities. We have a willingness to challenge the status quo, take intelligent risks and eliminate waste… always learning from our mistakes. We drive for continuous improvement each and every day.
We value teamwork and trust. We foster openness and candor, supporting courageous conversations. We assume positive intentions of others and believe there is a shared desire for the best Company outcome. Our teams have a passion for winning together, collaborating and developing solutions cross-functionally. We participate actively, behave unselfishly and are loyal to our coworkers.

Environment + Sustainability

100% faucet efficiency

WaterSense program compliance

All bathroom collections in 2012 met EPA efficiency and performance criteria.

40% water savings

H2Okinetic® technology

Achieved up to 40% water reduction while maintaining shower performance.

3.4 trillion gallons saved

Water conservation impact

Cumulative water savings through WaterSense-labeled products since 2006.

7 million gallons annually saved

Fix a Leak Week campaign

Installed WaterSense showerheads in nearly 2,000 housing units by 2012.

Member of EPA WaterSense program since its inception.
Introduced H2Okinetic® technology for enhanced shower performance.
Awarded EPA WaterSense Sustained Excellence recognition in 2018 and 2019.
Reduced energy needed to heat, pump, or treat water by 462.5 billion kWh.

Inclusion & Diversity

4.0/5 Culture

Employee Satisfaction

Culture & values rated 4.0/5 on Glassdoor. Diversity & inclusion rated 3.9/5. 72% of employees recommend the company based on 48 reviews.

View diversity as a mosaic of perspectives from varied backgrounds and experiences; inclusion means encouraging people to come to work as who they are.
“Diversity and Inclusion is not a goal or a program; it is vital to our collective success and key to our future growth.”
Women employees rate company 3.8/5 and men rate 4.0/5 in overall company ratings.

Articles

Careers at Delta Faucet Company

About Delta Faucet Company