Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports. Completes all transactions in the appropriate property management system and works closely with the accounting department to identify and trace transactions that do not reconcile to bank records
Acts as the on-site supervisor in the absence of the Community Manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents
Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities
Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
Enters all approved bills into the property accounting system in accordance with the appropriate processes and procedures, scans all invoices to the community’s data drive, and submits to accounting for processing
Completes various accounting, financial, administrative, and other reports, and performs other duties as assigned or as necessary
Project Management: Create and maintain clear and sequenced plans to successfully launch projects
May assist and/or support leasing and marketing efforts in person to achieve the property's revenue and occupancy goals by greeting prospective residents face-to- face, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
Requirements
change management
cross-functional
innovation
problem solving
attendance
punctuality
Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes
Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions
Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential’s policies and performance expectations
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
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Company
Overview
Was founded with a vision to create vibrant residential communities.
Focuses on residential property management and development, prioritizing customer satisfaction.
Has successfully managed a wide variety of residential projects, from small apartment buildings to large-scale housing developments.
Offers tailored solutions for both new builds and existing properties by understanding market trends and resident needs.
Delivers high-quality developments on time and within budget.
Aims to create spaces that foster community and enhance the living experience.
Culture + Values
Delivers five-star hospitality to multifamily apartment communities and single-family build-to-rent neighborhoods across the Southeast.
Fosters meaningful relationships with residents and clients, treating each touchpoint as an opportunity to engage and inspire.
Hospitality is ingrained in their ethos, reflecting an unwavering dedication to serving those who call their communities home.
Believes in every resident, every time, always!
The team is described as 'story-tellers' with expertise and passion for creating vibrant communities.
Environment + Sustainability
No explicit environmental or sustainability strategy, net-zero targets or results publicly stated on website or LinkedIn
Inclusion & Diversity
No DEI strategy, gender‑related statistics, or outcomes publicly stated on website or LinkedIn