Description
sap/crm
order tracking
logistics
report generation
expediting
account data
The Customer Support Account Specialist serves as the primary interface between Crestron and multi‑million‑dollar customers, requiring analytical, administrative, and leadership skills to coordinate internal programs, sales teams, and processes. This hybrid role, based in Rockleigh, NJ, involves expediting work flow, handling complex orders, returns, and logistics, and preparing recurring reports on orders, shipments, credits, and overall account satisfaction.
- Develop and maintain relationships with multi‑million dollar accounts and sales team
- Handle escalated customer situations and account issues
- Provide sales and support during pre‑ and post‑sales processes
- Resolve order, return, shipping, and logistics issues promptly
- Assist with expediting, tracking, and adjusting orders in SAP/CRM
- Research, monitor, and report account data to customers and sales team
- Create creative solutions for smooth sales and support processes
- Participate in trade shows and industry events
Requirements
high school
sap/oracle
excel
teams
customer service
3 years
- High School/GED required; college preferred
- Minimum 3 years relevant experience; self‑directed individual contributor
- Experience with SAP/Oracle and intermediate Excel/Microsoft Office
- Strong customer service and sales support background
- Ability to understand and communicate technical issues
- Excellent verbal and written communication with internal and external stakeholders
- Team player who thrives under pressure and manages high‑volume communications
- Creative multitasker capable of developing moderate‑complexity solutions
- Proficiency with Teams, Skype, or Zoom
Benefits
The position offers a base salary ranging from $50,000 to $65,000, depending on location, qualifications, and experience, plus a competitive total compensation package. Benefits include medical, dental, vision, life insurance, short‑term disability, 401(k) with company match, paid time off, holidays, on‑site amenities, Crestron market cafés, and fitness centers at NJ Headquarters and TX facilities.
- Medical, dental, vision, life insurance, short‑term disability
- 401(k) with company match and paid time off
- On‑site amenities, Crestron market cafés, and fitness centers
Training + Development
Information not given or found
