Lake and Pond Maintenance, Operations Manager

Description

This is a high-impact role that ensures our clients receive exceptional stormwater system service, while leading crews to perform at their best. You'll be at the heart of Dragonfly Pond Works' mission-delivering quality work, maximizing team productivity, and helping drive the success of every project.

• Maintain equipment and vehicles, managing inventory and ensuring functionality.
• Collaborate with HR and leadership on hiring, onboarding, and certification requirements.
• Support business growth by identifying opportunities and assisting with estimates, staffing, and client communication.
• Lead and manage field crews, including scheduling, routing, quality control, and performance evaluations.
• Implement and enforce safety protocols and best practices across all maintenance activities.
• Oversee daily operations for maintenance and mowing services, ensuring all work is completed efficiently, profitably, and in alignment with client contracts.
• Uphold Dragonfly Pond Works' core values: Quality Focus, Take Ownership, and Growth Oriented.
• Conduct regular site visits and quality assessments to ensure service standards and compliance requirements are met.
• Train new and existing employees on equipment use, safety procedures, plant identification, and technical skills.
• Manage primarily Aquatic treatments and some mowing

Requirements

• Great communication skills and ability to interact with multiple audiences, including the Operations Team, Client Service Managers, clients, subcontractors, vendors and other stakeholders.
• Ability to lift 80 pounds on a regular basis.
• Willingness to travel to assist other branches with notice.
• At least one year of former field experience (Lake/Pond Maintenance, Construction, or Landscaping).
• Excellent managerial capabilities and current experience in a leadership role.
• Capability to work under pressure.
• Highly organized with great attention to detail.
• Adapt and/or improvise quickly, as demanded by conditions or unknown factors.
• Aptitude to work outside for long periods of time in unfavorable conditions.

Benefits

Pay range: $65,000 - $85,000

• Employee Assistance Program
• 401(k) matching
• Life Insurance
• Flexible Spending Accounts
• Health, Dental, and Vision Insurance
• Paid Time Off & Holiday Pay

Training + Development

Interview process

Visa Sponsorship

Security clearance