Barista Service Manager

Description

• In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike.
• Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.
• Prepares employee schedules if needed and manages staff under the direction of the General Manager.
• Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service.
• Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.
• Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
• Ensures that all coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines. Schedules regular maintenance and repairs as needed.
• Manages vendor communication, support equipment maintenance and repair as applicable.
• Assists with food prep, cooking, serving or bar duties when required.
• Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with corporate training team to retrain and position employees.
• Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift
• Support initiatives at The Goat restaurant, including operational support and other duties as needed.
• Maintains an environment that meets health and safety regulations as it relates to restaurant expectations.
• Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment.
• Coordinates and manages all on-site barista training initiatives and programs.
• Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.

Requirements

• One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives.
• This role requires outstanding and proven customer service and experience delivery skills.
• ServSafe certification preferred.
• TABC Certification where applicable
• High school degree or equivalent is required.
• Service Managers must be able to multitask and work in a fast-paced, dynamic environment.
• Excellent time management skills required.
• Qualified candidates will have at least two (2) years of restaurant operations management experience, coffee shop experience strongly preferred.

Benefits

• Full Suite of Health Benefits
• Retirement Plan with Company Match
• Strong Company Culture
• Competitive PTO policy
• Generous parental and family leave
• Career Growth Opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance