Network Technician (Days)

Description

• Delivering the service clean technology and managing the customer experience and associated engagement throughout that journey.
• Undertaking local network investigations and improvements.
• Undertaking network risk assessments and review with local NT if required.
• Supporting the planned mains cleaning programme using new technologies if required.
• Flushing of mains in targeted areas following an event such as a burst. In addition to the post-event response, flushing will be completed to remove any residual material that settles following a network disturbance, and mitigate the risk of potential post-event background discolouration contacts.
• Maintaining instrumentation.
• You'll also be responsible for increased proactive mains cleaning via the Network Scada system and the DOMS+ Tier 1 process and taking part in increased cyclical maintenance activities including targeted removal of deposition in low flow zones.
• You'll be responsible for three core activities: proactive mains conditioning, cyclic flushing and cleaning and service cleaning.
• Managing the loggers to record data via the software.
• Using turbidity monitors as required to monitor Water Quality.
• Analysing data and ensuring appropriate action is taken following readings.
• Turnover of dead-ends, low-velocity zones that are assessed as being at risk of build-up of potential discolouration particles through sedimentation. This will be supported by hydraulic modelling to identify low velocity risk zones.
• Regular refreshing of water at strategic locations such as boundary valves between DMAs in order to mitigate the risk of discolouration should they need to be operated during a network event.
• Enabling and delivering asset optimisation and improvement opportunities to reduce taste, smell and appearance customer contacts.
• Ensuring contractor sign-off for work undertaken by 3rd parties on assets under your responsibility, as part of the work authorisation process.
• Managing the equipment and delivering the PODDS methodology.
• Using appropriate customer communication which could involve text blast or leaflet dropping for example.

Requirements

• You'll need to be able to demonstrate water network technical experience and have excellent communication and interpersonal skills.
• A good level of competency in the use of relevant IT packages.
• Customer service experience, demonstrating a strong customer service focus and be able to resolve customer issues.
• The ability to provide technical/performance input into the DOMS process as required
• Effective influencing and negotiation skills.
• To be considered for this role you'll need to have reached an educational standard of GCSE grade C or equivalent, relevant City and Guilds or BTEC or ability to demonstrate technical and customer skills.
• Ability to work alone as well as effectively as part of a team
• Valve operation as part of targeted conditioning work.

Benefits

• Deals and discounts
• Salary Finance
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Enhanced parental leave schemes
• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A comprehensive healthcare plan through our company-funded scheme
• EVolve Car Scheme
• Wealth at Work courses
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Mental health first aiders
• Employee Assistance Plan
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• MORE Choices flexible benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance