Concierge

Description

• Assist in the implementation of BGO’s sustainability and engagement programs at the property;
• Answering, recording, and processing all resident calls, messages, requests, questions or concerns;
• Parcel Management, delivering packages into the designated parcel systems including resident’s suites. Deliveries could encompass parcels, dry cleaning, and groceries.
• Act as a liaison between contracted security staff and Property Manager reporting any issues to Management and new directives/policies to contracted staff
• Responding to resident requests for special arrangements or services (e.g., transportation, reservations, floral orders, light business duties, dry cleaning) by making arrangements or identifying appropriate providers;
• Activating and maintaining log of security access cards and fobs, underground transmitters and other access devices;
• Participate in community and charitable events that involve the property, its residents or employees;
• Scheduling and maintaining log for service elevator and loading dock and conducting inspections before and after resident use;
• Embrace and pro-actively support BGO’s culture of environmental sustainability, and corporate and social responsibility.
• Maintaining amenity booking logs and ensuring appropriate contract or form is completed;
• Updating and reviewing shift logs/daily memo books and document pertinent information in logbooks;
• Provide residents with suite access in the event of lock outs/lost keys in accordance with suite access policies.
• Maintain property notice boards to ensure only updated notices are posted and stale notices are removed.
• Execute community partnerships and assist in developing partnership with Yorkville and the downtown Toronto core.
• Providing building access to contractors and visitors by maintaining contractor logs and managing access devices;
• Assisting Leasing staff with organizing resident events.
• Develop and maintain a top tier front of house lobby and amenity space experience.
• Establishing positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations;
• Assisting residents with maintenance service requests;
• Issuing visitor parking passes in line with visitor parking policies;
• Maintaining Enterphone system and update security system software.
• Greeting visitors, suppliers and residents;
• Maintaining an expert knowledge of the surrounding community, its amenities and services and gathering, summarizing, and providing information to residents about the property and the surrounding area, including special events and activities;
• Providing prompt and courteous service to prospective and current residents, focusing on their individual needs and wants;
• Responding to special requests from residents with unique needs and follow up to ensure satisfaction;

Requirements

• Organizational/Multi-Task Skills - Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; detail oriented;
• Relationship Skills – Exceptional and refined oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with residents, suppliers and internal staff; ability to maintain confidentiality and absolute discretion with resident and company information is required;
• Experience – 1 - 2 years related experience as a residential or hotel concierge; experience in a customer service, residential property management or hospitality related role;
• Police Clearance – A criminal verification check is required for employment.
• Computer Skills – Advanced skills in Excel, Word and Outlook; ability to conduct internet research in order to assist residents with requests; proficiency with Yardi is an asset;

Benefits

• Education – Postsecondary education in hospitality an asset;

Training + Development

Interview process

Visa Sponsorship

Security clearance