Supports Company objectives in accordance with ISO 9001 quality accreditation.
Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards.
Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that satisfactory solutions are obtained.
Produce weekly /monthly reports to management.
Appraise the current and planned customer needs and advise on the suitable application of products and/or services with a high level of Customer Satisfaction in line with the company Net Promotor Score (NPS).
Resolves customer complaints and dispute resolution.
Implement the processes, initiatives and roll out of Gardner Denver Service and Spares programs. Key task of signing service contracts with new customers and key accounts as well as converting existing customers onto long term service and maintenance plans.
Determines the market possibilities for new aftermarket products, developing these and extending the market for established products.
Maintain knowledge of day to day market development and accurately assess and evaluate new business opportunities
Identify and evaluate Aftermarket opportunities and understand customer requirements for Industrial Sales and Aftermarket business units
Supports Company objectives relating to environment, health and safety.
Establish Voice of Customer orientated surveys to drive customer satisfaction and retention.
Taking a leading role in safety risk assessment and audit.
Maintain and develop close relationships with key accounts and ensure their requirements are being met wherever possible.
Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or others.
Provide support to Customer Service Manager, Sales Specialists, Internal Personnel and External Customers.
Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.
Identify key accounts and targets and ensure effective account management of the customers’ business & proactive targeting for additional service work in conjunction with the local service managers.
Requirements
business development
sap
excel
analytical
communication
self-starter
Prior experience in a business development role with a hunter mentality
Self-starter, able to work under time constraints, detail-oriented.
Demonstrated analytical skills.
Demonstrated verbal and written communication skills.
Able to work on agreed initiatives with minimal support.
Demonstrated ability to undertake research and make contact with new prospective clients
Highly developed organisational skills.
Willingness to travel as required.
Ability to meet deadlines and organise work priorities.
Demonstrated PC Skills (SAP, Excel, Word, PowerPoint and databases).
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Over 100 Years
Legacy of Innovation
Known for a history of leadership and dependability in air compression, the company has consistently delivered reliable solutions across industries.
A global leader in air compressor solutions, the company has been innovating for over a century.
Specializes in providing high-performance compressors, including rotary screw and piston compressors, designed to support a wide range of industrial needs.
Serves diverse sectors such as energy, commercial, and infrastructure with tailored solutions that ensure efficiency and sustainability.
Committed to quality and reliability, the company designs equipment that is vital in manufacturing, energy production, and utilities management.
Products and services are integral to industries where compressed air plays a critical role, including aerospace, automotive, and construction.
Delivers solutions through engineering excellence and cutting-edge technology, powering businesses around the globe.
Focuses on aftermarket services, ensuring clients have ongoing access to support and parts to maintain system efficiency.
Culture + Values
Customer First
Innovation
Sustainability
Continuous Improvement
Environment + Sustainability
2050
Net Zero Target
Committed to achieving net-zero greenhouse gas emissions by 2050, aligning with global climate goals.
50%
Emission Reduction
Aiming to reduce emissions by 50% by 2025 through energy-efficient products and solutions.
Reducing operational carbon footprint with sustainable business practices.
Utilizing renewable energy and improving energy efficiency in manufacturing facilities.
Developing products designed to meet stringent environmental standards, including compliance with the Paris Agreement.
Inclusion & Diversity
Focused on building a diverse and inclusive workforce across all levels.
Implemented strategies to advance gender diversity, with specific focus on leadership roles.
Regularly monitoring and reporting diversity metrics to ensure measurable progress.