Order Fulfillment Manager

Description

• Establishes processes and procedures for all order fulfillment activities, returns processing, and consumer contact including interacting with ERP system for all required tasks.
• Plan/configure truckloads and setups to optimize freight.
• Liaise with manufacturing plants to ensure future production aligns to the priority and needs of the customers.
• Responsible for the execution, maintenance, and accuracy of all intercompany transactions that moving whole good inventory between companies/warehouses
• Provide price estimates to sales department of custom attachments or options.
• Maintain accurate shipping dates in the customer Portal.
• Develop metrics and reports to monitor departmental performance including on-time delivery, avg lead time to ship, inventory stocking levels, and order backlog health.
• Identify process improvement opportunities; present project plans, options, and recommendations to Executive level Management; organize and lead any teams required to implement such improvements and manage the process to a successful completion.
• Responsible for all personnel management within the department including hiring, terminating, promotion etc.
• Participate in forecasting activities, making recommendations for future production that optimize order delivery potential (ie. low inventory management, seasonality factors, market trends, etc.).
• Responsible for the overall planning, maintenance, and delivery strategy for all Manufactured Whole Goods orders.
• Develops metrics and reports to monitor departmental performance and other Consumer Direct fulfillment activities, this would include on time delivery, stocking levels and shipment levels.
• Prioritize new customer orders against available inventory or future production to provide an optimal shipping date.
• Manage and maintain whole good shipping schedules for each manufacturing facility.

Requirements

• Excellent organizational skills.
• Previous experience in an Order Fulfillment, Large Parts Sales company, large warehouse environment with stock logic duties.
• Excellent communication, presentation, and interpersonal skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance