Passenger Service Agent

Description

• Uphold uniform guidelines and maintain a professional appearance and conduct
• Follow all company procedures, policies, and rules
• Complete document verification using TIMATIC
• Efficiently board passengers, close aircraft doors, and pull jet bridge prior to departure
• Take direction and respond to management
• Greet, assist, and process passengers according to the specific airlines protocol and regulations
• Assist passengers with locating lost items or baggage
• Participate in team meetings
• Build respectful relationships with all teammates and quests
• Set up and break down the ticket counter and assist with ticket changes/issues
• Comply with safety rules, policies, and procedures set forth by ISS, the airline, airport authorities, and U.S. Customs
• Coordinate activities with other internal departments
• Work in all areas of the operation: lobby, check-in, bag drop, gate, boarding, arrivals, lost and found, and ticketing
• Communicate with staff, managers, and customers professionally

Requirements

• Standing and walking are required for the duration of the shift
• Willingness to take directions from the Facility Manager
• Passenger Service Agents are often exposed to all outside weather conditions for the area
• Hearing protection is required while on the ramp
• Must be able to bend, twist, and carry up to 50 pounds
• Understand customer service and satisfaction
• Ability to communicate effectively with teammates
• Present a professional appearance and conduct
• Must be able to understand one’s physical limitations to the extent necessary to perform the necessary functions and tasks of the job

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance