Passenger Service Agent at Iss Facility Services - North America in Houston, TX | USD15-15 | Kablio
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Passenger Service Agent
Iss Facility Services - North America
Providing integrated facility management services across a variety of sectors in North America.
Assist passengers with check‑in, boarding, and customer service.
7 days ago ago
$15 - $15
Junior (1-3 years), Entry-level
Full Time
Houston, TX
Onsite
Company Size
38,000 Employees
Service Specialisms
Integrated Facility Services
Facility Operations
Food Services
Technical Services
Cleaning
Facility Management
Support Services
HVAC Operations and Maintenance
+6 more
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
+7 more
Role
Description
timatic
boarding
jet bridge
ticketing
safety
lost baggage
Uphold uniform guidelines and maintain a professional appearance and conduct
Follow all company procedures, policies, and rules
Complete document verification using TIMATIC
Efficiently board passengers, close aircraft doors, and pull jet bridge prior to departure
Take direction and respond to management
Greet, assist, and process passengers according to the specific airlines protocol and regulations
Assist passengers with locating lost items or baggage
Participate in team meetings
Build respectful relationships with all teammates and quests
Set up and break down the ticket counter and assist with ticket changes/issues
Comply with safety rules, policies, and procedures set forth by ISS, the airline, airport authorities, and U.S. Customs
Coordinate activities with other internal departments
Work in all areas of the operation: lobby, check-in, bag drop, gate, boarding, arrivals, lost and found, and ticketing
Communicate with staff, managers, and customers professionally
Requirements
standing
walking
customer service
communication
lift 50lb
hearing protection
Standing and walking are required for the duration of the shift
Willingness to take directions from the Facility Manager
Passenger Service Agents are often exposed to all outside weather conditions for the area
Hearing protection is required while on the ramp
Must be able to bend, twist, and carry up to 50 pounds
Understand customer service and satisfaction
Ability to communicate effectively with teammates
Present a professional appearance and conduct
Must be able to understand one’s physical limitations to the extent necessary to perform the necessary functions and tasks of the job
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Founded 1901
Year Established
The company traces its origins back to 1901, marking over a century of expertise in facility management.
Delivers comprehensive services to businesses, focusing on creating efficient workspaces.
Known for its integrated solutions, handling everything from cleaning and maintenance to security and catering.
Specializes in diverse sectors, offering tailored services across commercial, healthcare, retail, and industrial spaces.
Embraces smart technology and sustainable practices to drive performance.
Operates in specialized environments like hospitals, schools, and factories.
Adaptable to client needs, delivering both small-scale and large-scale projects.
Provides end-to-end services, making them a one-stop solution for facility needs.
Culture + Values
Unity
Honesty
Responsibility
Entrepreneurship
Quality
Environment + Sustainability
30% reduction
Food waste reduction
Achieved a significant reduction in global food waste compared to the 2019 baseline as of September 2023.
4.8% emissions reduction
GHG emissions per 1,000 kcal
Reduced greenhouse gas emissions per 1,000 kcal served compared to the 2019 baseline.
985,000 tonnes
Annual food waste saved
Annually saving 985,000 tonnes of food waste, equivalent to 2.46 million meals and avoiding 4,200 tonnes of CO₂ emissions.
25% reduction target
Food-related GHG emissions
Aiming to reduce food-related greenhouse gas emissions by 25% by 2030, using the 2019 baseline.
Net-zero greenhouse gas emissions in scope 1 & 2 by 2030, and full-scope net-zero including supply chain by 2040
Halve food waste by 2027 (2019 baseline)
Electrifying global fleet (~20,000 vehicles), increasing renewable energy in owned buildings, reducing water in cleaning services
Inclusion & Diversity
50% workforce women
Global Workforce Demographics
A significant portion of the global workforce is composed of women, reflecting a strong commitment to gender diversity.
2021 D&I Strategy
North America Launch
Initiated a comprehensive diversity and inclusion strategy in 2021, focusing on both immediate and future objectives.
Focused on increasing women in management and leadership development in North America
Established employee resource groups and partnerships with diverse suppliers
Inclusive culture recognized as a competitive advantage; empowering diverse perspectives across gender, ethnicity, disability, age
Articles
All services and industries
North America ISS Insights
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