Information Technology Support Analyst

Description

The role will provide world class first and second line internal IT support to all on-site and remote staff across the Once For All Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication. The role is a key part of enabling the IT manager and Head of Enterprise IT to deliver the IT strategic objectives for the group.

• Assist with WEEE disposal of IT assets and WEEE declaration submissions where required.
• Assist with Active Directory administration and support.
• Provide Desk side support where required to support end users.
• Overall responsibility for the progression of IT tickets allocated to the individual.
• Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience.
• Deliver projects on-time and to the brief given.
• Assist in the management and support of firewall and network infrastructures.
• Assist with Office 365 management and support.
• Management and support of company mobile phones.
• Assist with the IT Business Continuity and Disaster Recovery plans alongside the IT Manager.
• Assist with Automation solutions for desktop and server environments.
• Provide, first and second line support for company employees across the group.
• Assist in the management and support of VOIP phone systems.
• Assist with the management of all IT assets including security of those systems.
• Ensure regular patching of all systems, both within Azure and locally are completed.
• Maintain the IT risk register alongside the IT manager and associated remediation plans.
• Assist with regular communication with staff to advise them of IT business changes and other key IT information.
• Assist with implementation of systems to develop and improve business processes using IT.
• Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats.
• Assist with Microsoft Azure server provisioning and support for internal and external customers.
• Management of starter and leaver processes to ensure new recruits are onboarded and offboarded successfully.
• Produce reporting required for management.
• Undertake training and attend events where appropriate to further technical knowledge to assist in supporting our users.
• Assist with Management of support renewals.

Requirements

• Excellent attention to detail and multi-tasking skills.
• Industry experience of first line support.
• Analytical, problem solving and organisational skills.
• Knowledge of the latest Windows Operating Systems.
• Delivering consistently against deadlines.
• The ability to produce clear, thorough and comprehensive documentation for training or support purposes.
• Knowledge of latest Microsoft Office products.
• ISO 27001 – Information Security.
• ISO 14001 – Environmental Management.
• Ability to work as part of a team or solo as needed.
• Excellent client-facing and internal communication skills (both written and verbal).
• ISO 9001 – Quality Management System.

Benefits

• Holiday purchase Scheme up to 5 days
• Specsavers eye care voucher
• Team and company offsite events
• Life Assurance
• x 325 days holiday plus 8 Bank Holidays
• Free Tea, Coffee and fruit every week – Basingstoke office
• Ongoing continual professional development (CPD)
• 1 paid and 1 unpaid volunteering day
• Wellness fund or Private Medical Insurance (dependent upon role)
• 24/7 and 365 Days Employee Assistance Programme

Training + Development

Interview process

Visa Sponsorship

Security clearance