Guest Service Representative

Overview

Deliver outstanding guest service, manage check‑in/out, phone, and hotel operations.

Key Responsibilities

• credit check
• shift checklist
• room sales
• cash management
• security
• housekeeping coordination

Tasks

-Check the credit of guest accounts daily and follow up if action is required -Complete all tasks described on the relevant shift check list during shift -Sell and up-sell rooms to walk-ins and phone reservations -Adhere to all standard operating procedures and property specific brand standards -Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule -Must be responsible for security of guests, fellow employees and hotel assets -Be responsible for security of guests, fellow employees, and hotel assets -Communicate with housekeeping department in order to ensure an ample supply of clean rooms -Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests -Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. -Keep cash drawer secure and in balance throughout the shift -Provide personalized, friendly service to every guest and associate

Requirements

• fire alarm
• pms
• pbx
• key card
• communication
• dexterity

What You Bring

-Have finger dexterity for operating equipment such as computers -Have knowledge of fire alarm system and Emergency/evacuation procedures -Have general knowledge of housekeeping, bed making, vacuuming, etc. -Can perform work for 8 hours and work in a restrictive space/environment. -Able to work with people from diverse cultures and backgrounds -Is organized, honest, and works well with others -Able to communicate effectively in writing, by telephone and in person. -Must have eyesight enabling vision both near and far -Have knowledge of fire alarm system and evacuation procedures -Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds -Must be able to use/lift arms for up to 8 hours -Must be able to handle and work well under pressure -Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions -Have knowledge of surrounding area -Have patience and understanding for every person encountered -Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines -Have professional telephone & communication skills -Must speak in a clear, understandable voice, hear at a basic level, and understand English -Able to work a flexible schedule -Able to report to scheduled shifts

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Benefits

-Stay Discounts -Employee Assistance Program -Paid Time Off -Select Paid Holidays and One Personal Floating Holiday -401(k) and 401(k) matching -Several Voluntary and Supplemental Insurance Options -Optional Health, Wellness and Care benefits -Flexible Spending Account -Loyalty Incentives and Other Unique Incentive Programs -Optional Company paid Life Insurance -Health Reimbursement Program

About Synchronarchitects

-Projects span single-family homes, new multi-family buildings, commercial tenant improvements, custom homes and adaptive reuse. -Deep mastery of San Francisco's complex building codes enabled them to streamline permitting and advocate for clients. -Operate on fixed-fee pricing and manage permitting in-house, reducing red tape and delays. -Founder influenced local legislation to shorten approval timelines and standardize fire department reviews. -Reputation built on repeat clients, creative problem-solving, and bringing unusual or historic spaces back to life.

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