Dynamics365 Administrator
Laticrete International
Configure, maintain, and optimize Dynamics365 CRM, focusing on marketing & insights.
2 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Grand Prairie, TX
Office Full-Time
Company Size
1,800 Employees
Service Specialisms
Technical Services
Training & Education
Marketing Support
Sales
Customer Service
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Heavy Civil
Marine
Role
What you would be doing
user support
system monitoring
power platform
dynamics365
powerbi reporting
data integration
- Act as primary end-user support professional for Marketing group.
- Monitor system performance and troubleshoot issues.
- Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
- Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
- Provide training and documentation for end-users.
- Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.
- Manage user roles, permissions, and security settings.
- Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
- Maintain and abide by corporate CRM change-management process.
- Support data integration between Dynamics365 Dataverse and other enterprise systems.
- Maintain and improve customer-facing Power Pages / Power Apps portals.
- Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
- Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.
- Customize entities, workflows, forms, and dashboards to meet business requirements.
What you bring
dynamics 365
power platform
power bi
2 years
bachelor's
problem solving
- Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
- Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues.
- Working knowledge of CRM application security standards and best practices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
- Strong understanding of CRM architecture, integration and customization.
- Lift: Must be able to lift and/or carry a minimum of 25 pounds.
- Microsoft Power Platform Developer Associate certification strongly preferred.
- Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
- Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
- Standing: Must be able to stand at least 25% of the day.
- Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
- Sitting: Must be able to sit at least 50% of the day.
- Push/Pull: Must be able to push/pull 25 pounds.
- Proficiency in the following CRM modules: Sales, Service, and Marketing.
- Life Insurance, AD&D and Supplemental Insurance
- 12 paid holidays in addition to paid vacation and sick time
- Tuition reimbursement
- Flexible spending
- 10%, domestic.
- 1 week paid plant shutdown between the Christmas and New Year's Day holidays
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1956
Year Established
The company was founded in a New Haven basement in 1956, marking the beginning of its innovative journey in latex-tile solutions.
$420M Revenue
Annual Revenue
Generates solid revenue from diverse markets including residential, commercial, and industrial sectors.
- A three-generation, family-owned business that expanded into 100+ countries through bold export strategies.
- Products range from tile & stone mortars to decorative resinous floors and concrete restoration systems.
- Typical projects include high-end tile installations, waterproofing, floor leveling, and masonry builds.
- Specialisms span buildings and infrastructure, with durable solutions contributing to LEED-certified sites.
- Innovation roots evident in early latex additives and ongoing R&D at ISO 9001-certified facilities.
- Standout fact: their SUPERCAP® system redefines underlayment with industry-leading warranties.
- Trust & Integrity: "We strive to do the right thing, we do what we say. … committed to respecting and trusting each other."
- Passion & Commitment: "Our passion and our commitment fuel our entrepreneurial spirit. … with humility, dedication, and perseverance."
- Innovation: "We embrace innovation and change, for us and for our industry. … designing innovative and sustainable systems for the needs of the future."
- Customer Centricity: "Our customers are our shared priority. … committed to aligning with our customers for their success."
- Growing Together: "We grow individually, and we grow together as Team LATICRETE. … working, learning, and developing together."
- Caring: "We care for each other, for our customers, and for our planet. … contribute to the well‑being of the people with whom we interact."
- First tile and stone installation materials manufacturer to offer third‑party certification for low‑VOC products; UL GREENGUARD certified.
- Products feature Environmental Product Declarations (EPDs) and Health Product Declarations (HPDs) for full transparency.
- LEED Project Certification Assistant tool provided to simplify LEED, WELL, Living Building Challenge submissions.
- Introduced new organizational roles dedicated to sustainability and technology to reinforce sustainable product and operations development.
- Sustainability strategy structured around six pillars: solutions, processes, supply‑chain, workplaces & behaviors, industry, community engagement.
- Net‑zero target not explicitly stated on site—no official net‑zero date found.
2,000+ Team Members
Global Workforce
The company employs over 2,000 individuals across the globe.
100 Countries
Reach Across Continents
Operations span 100 countries and six continents.
Three Generations
Workforce Since 1956
Employees represent three generations of service since the company's founding.
- Website states commitment to 'an environment that values diversity and expects all employees to treat one another with respect and dignity.'
- LATICRETE Women’s Forum exists (mentioned on careers page), indicative of active gender-focused professional development.
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