Helpdesk Administrator at Pinnacle Group Limited in Exeter, England, United Kingdom | Kablio

Role

Description

work orders

contract reporting

invoice processing

helpdesk support

documentation management

supply ordering

Day to day responsibility for the contract office administrative functions.
Assist with covering of the helpdesk and dealing with general enquiries as required.
Allocating work orders to internal/ external contractors, tracking job progress, implementing escalation procedures and reporting back to clients and contract staff on job progress.
Dealing with general enquiries relating to the contract.
Manage contractor documentation for presentation to client for payment approval.
Manage monthly updates in the form of a report, documenting activity monthly, in line with the client report for completed jobs.
Process Reactive Maintenance works supplier invoices for approval and payment.
Ordering of supplies/ materials.
Process Lifecycle contractor/ supplier invoices for approval and payment.

Requirements

prioritisation

initiative

computer literacy

communication

administration

fm experience

Ability to prioritise workload effectively and efficiently
Ability to work under own initiative
Strong Computer Literacy
Excellent written and oral communication skills
Administration experience working within a FM environment or similar, experience within a challenging environment is essential.

Benefits

Employee Assistance Programme
Additional Annual Leave
Flexible Working Arrangements
Personal Development Plans
Life Assurance
Season Ticket Loans
Maternity/paternity packages
Retail Discounts
Childcare Assistance
Sick Pay Schemes
Cycle to Work Scheme
Private Medical Insurance
Enhanced Pension Scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

enhanced dbs check required.

Company

Overview

30 years

Years in Operation

The company has been operational for over three decades.

70,000 homes

Managed Properties

Overseeing a significant portfolio of mixed-tenure housing units across the UK.

160+ sites

Educational Facilities

Provides facilities management services to a wide range of educational institutions.

49,000 homes

Military Housing

Responsibly manages housing for Armed Forces families under long-term contracts.

Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities.
Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services.
It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship.
Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.

Culture + Values

Be smart, on time, polite and courteous, embrace diversity and take care of company property and the impact our work has on communities.
Embrace the contributions of others, be inclusive in decision-making and get involved in areas outside your own work area and in the communities we work in.
Do what you say you’re going to do, respect confidentiality and uphold the reputation of the company.
Look for better ways of working, challenge poor behaviour and performance.
Take personal responsibility, exceed individual objectives and make a positive difference by putting customers first, being responsive and solving their problems.

Environment + Sustainability

Net Zero by 2025

Emissions Reduction Target

Direct emissions reduction target set for 2025, aligned with Science Based Targets.

21% CO₂ Reduction

Revenue Growth with Lower Emissions

Achieved a 21% reduction in CO₂ emissions per £1 million revenue despite a 43% increase in revenue since 2020.

38% Scope 1 Reduction

Emissions from Operations

Significant reduction in direct emissions from company operations.

127% EV Growth

Electric Vehicle Deployment

Increased the number of electric and hybrid vehicles in the fleet by 127% year-over-year, now comprising 23% of the fleet.

Fleet electrification: 41 electric/hybrid vehicles deployed; now 23% of fleet.
FY24 emissions per £1 million revenue: 78.77 tCO₂e, an 8% reduction from FY23.

Inclusion & Diversity

74% Employees

Trust in Decision-Making

74% of employees feel trusted to make decisions independently in their roles.

79% Employees

Reflect Values

79% of employees believe their behavior aligns with company values.

70 Apprentices

Apprenticeship Enrolment

70 staff members participated in apprenticeship programs in FY24.

Investors in People silver accreditation; noted for advanced organisational values, colleague empowerment, sustainability and continuous improvement culture.

Articles

Careers

About Us

Company

Overview

30 years

Years in Operation

The company has been operational for over three decades.

70,000 homes

Managed Properties

Overseeing a significant portfolio of mixed-tenure housing units across the UK.

160+ sites

Educational Facilities

Provides facilities management services to a wide range of educational institutions.

49,000 homes

Military Housing

Responsibly manages housing for Armed Forces families under long-term contracts.

Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities.
Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services.
It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship.
Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.

Culture + Values

Be smart, on time, polite and courteous, embrace diversity and take care of company property and the impact our work has on communities.
Embrace the contributions of others, be inclusive in decision-making and get involved in areas outside your own work area and in the communities we work in.
Do what you say you’re going to do, respect confidentiality and uphold the reputation of the company.
Look for better ways of working, challenge poor behaviour and performance.
Take personal responsibility, exceed individual objectives and make a positive difference by putting customers first, being responsive and solving their problems.

Environment + Sustainability

Net Zero by 2025

Emissions Reduction Target

Direct emissions reduction target set for 2025, aligned with Science Based Targets.

21% CO₂ Reduction

Revenue Growth with Lower Emissions

Achieved a 21% reduction in CO₂ emissions per £1 million revenue despite a 43% increase in revenue since 2020.

38% Scope 1 Reduction

Emissions from Operations

Significant reduction in direct emissions from company operations.

127% EV Growth

Electric Vehicle Deployment

Increased the number of electric and hybrid vehicles in the fleet by 127% year-over-year, now comprising 23% of the fleet.

Fleet electrification: 41 electric/hybrid vehicles deployed; now 23% of fleet.
FY24 emissions per £1 million revenue: 78.77 tCO₂e, an 8% reduction from FY23.

Inclusion & Diversity

74% Employees

Trust in Decision-Making

74% of employees feel trusted to make decisions independently in their roles.

79% Employees

Reflect Values

79% of employees believe their behavior aligns with company values.

70 Apprentices

Apprenticeship Enrolment

70 staff members participated in apprenticeship programs in FY24.

Investors in People silver accreditation; noted for advanced organisational values, colleague empowerment, sustainability and continuous improvement culture.

Articles

Careers

About Us