Service Dispatcher/Coordinator
Premistar
Dispatches HVAC technicians and handles service scheduling and customer liaison.
21 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Myers, FL
Field
Company Size
2,423 Employees
Service Specialisms
Commercial HVAC
Plumbing
Building Automation
Mechanical Contracting
Preventive Maintenance
Design/Build Project Services
Energy Services
Controls
Sector Specialisms
Commercial HVAC
Industrial HVAC
Building Automation
Plumbing
Refrigeration
Boiler Services
Sheet Metal Fabrication
Manufacturing Facilities
Role
What you would be doing
work order logging
dispatch scheduling
parts ordering
service reporting
customer database
technician scheduling
- Responsible for maintaining positive customer relationships with all existing customers and potential new customers.
- Provide associates with a “role model” by setting an example of the company business and work ethic.
- Monitor status of all uncommitted service repairs.
- Log all work orders into software system.
- Completes warranty and parts returns for credit.
- Maintain telephone coverage during business hours; if unable to answer phones, responsible for ensuring coverage.
- Review and correct technician timecards to ensure payroll is entered on time.
- Schedule sub-contractors in coordination with the call schedule as needed.
- Order parts and supplies for service jobs as requested.
- Promote and participate in education and training opportunities that allow the Company and its employees to meet stated goals, objectives and business plan.
- Maintain technician’s daily schedules and dispatch work orders to technicians based upon priority.
- Provide direction to technicians for operational and functional duties, as outlined by management.
- Maintain technician on-call schedule.
- Report on work order status as required by Service Manager.
- Set up job files for all HVAC work orders.
- Schedule all maintenance jobs to ensure they are completed on time.
- Solicit feedback from customers in relation to service received.
- Provide required reports to department managers as scheduled.
- Receive, process, and prioritize all incoming HVAC service call requests.
- Maintain customer database and pending work file for regular follow-up.
- Report any issues or conflicts to Service Manager for resolution.
- Input notes into the software system.
- Constantly improve upon existing policies and procedures to make Service more proficient and profitable.
- Receive, review and input completed work orders from field techs into software system. Ensures there are no spelling or grammatical errors.
- Keep customers appraised as to company schedule and requested lead times.
What you bring
microsoft word
excel
outlook
viewpoint
high school
dispatching
- Team player who works and communicates well with people at all levels.
- Working knowledge in Microsoft Word, Excel, Outlook and ViewPoint by Vista software preferred.
- Ability to use significant independent judgment.
- Ability to enter data with accuracy and speed.
- One year certificate from college/technical school; and /or two years related experience/training in Commercial HVAC industry and/or related Service Industry business experience.
- Ability to multi-task.
- Ability to direct and motivate others.
- Expert level of verbal and written communication and interpersonal skills with ability to speak clearly and persuasively in positive or negative situations with tact, diplomacy, influence and sensitivity. Demonstrate phone and e-mail etiquette.
- High School Diploma or equivalent and 3-5 years of dispatching experience required.
- Generous PTO Plan
- Career advancement opportunities.
- PTO, Medical, 401K/match
- Work-life balance.
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Interview process
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Company
Overview
1930 Founded
Year Established
The company traces its roots back to 1930, marking nearly a century of expertise in HVAC and plumbing services.
2022 Rebranded
Year of Rebrand
The company underwent a significant rebrand in 2022, signaling its commitment to growth and service excellence.
250% Revenue Growth
Revenue Surge
Revenue increased by 250% in recent years, driven by strategic acquisitions and expansion efforts.
31 Acquisitions
Key Growth
The company has completed 31 acquisitions under its current leadership, fueling its rapid expansion.
- Evolved into a nationwide powerhouse through decades of strategic acquisitions.
- Delivers commercial HVAC, plumbing, and building-controls services for critical facilities, including industrial, healthcare, education, and government sectors.
- Its blend of capital, expertise, and local leadership roots each acquisition in community trust and technical rigor.
- Unusual scale—combining nearly a century of heritage with modern consolidation to maintain local cultures within a national network.
- A 'People-First' strategy drives collective efforts to enhance lives and maintain critical facilities' functionality.
- Emphasizes ethical practices, prioritizing the well-being of employees, customers, vendors, and local communities.
- Fosters transparent communication, encouraging proactive safety concern reporting.
- Empowers employees through development opportunities, effective recruitment, engagement, and rewards.
- Launched inaugural Sustainability Report covering strategy, initiatives and results.
- Helping customers reduce facility‑related energy consumption and carbon emissions via HVAC upgrades.
- Embedding sustainability as foundational to decisions, risk mitigation and community flourishing.
- Approach pillars: enabling sustainable future, people‑first, responsible business practices.
- Investing in technology, processes and governance to drive efficiency and accountability.
- People‑First strategy emphasizes open, inclusive culture and employee development.
- Recruiting, developing, engaging and rewarding a diverse team to empower professional growth.
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