Life Safety Service Engineer - Customer Facing

Description

• Responsible for creating customer accounts, company registrations, tracking and recording leads generated
• Maintain service log and report of work performed, by self (were need arises) or the service provider network.
• Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.
• Develop timely and accurate service quotations with the help of centralized resources.
• Key to this role is an ability to develop the intelligence regarding Eaton’s existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.
• Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
• Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.
• Understand competitor’s offerings and articulate Eaton’s competitive advantages for upgrade, replacement, refurishment, fit-out scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.
• Provide support and guidance on service offering portfolio to the authorized service providers within the country.
• Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
• Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.

Requirements

• Communication, team work, problem solving, flexibility/adaptability
• Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.
• Bachelor’s degree in electrical engineering
• 5+ years of experience in life cycle services Sales for Central Battery Systems, Self Contained Emergency Lighting and Fire Systems and solutions

Benefits

• Competitive compensation and benefits package
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
• Challenging projects in dynamic collaborative team

Training + Development

Interview process

Visa Sponsorship

Security clearance