Bilingual (English/Spanish) Energy Services Program Specialist
Clearesult
Coordinate bilingual energy upgrade projects, support customers, manage data, and promote program.
15 days ago ago
$48,800 - $66,300
Expert & Leadership (13+ years), Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Portland, OR
Hybrid
Company Size
2,000 Employees
Service Specialisms
Energy Efficiency
Sustainability
Program Management
Consulting
Building Performance
Engineering
Data Analytics
Client Engagement
Sector Specialisms
Energy efficiency
Energy sustainability
Energy transition consulting
Utility energy efficiency programs
Government
Commercial
Residential
Electrification
Role
What you would be doing
customer support
project management
data analysis
reporting
incentive processing
program enhancements
- Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
- Manage a large number of energy efficiency upgrade projects at various phases, supporting customers and coordinating with contractors along the way.
- Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation.
- Manage program data, and prepare, analyze, and review reports and spreadsheets for accuracy, completeness, errors, and eligibility.
- Document conversations with customers, provide recommendations on products or services, and advise on program participation details. Support follow-up communications and next steps to current program participants as necessary.
- Identify and work with program team to remove roadblocks to project completion.
- Support customer qualification and conduct more complex data entry and incentive processing activities.
- Implement and propose programmatic enhancements in a way that will help level-up our internal capacity to provide energy-efficiency services to clients and residential initiatives we serve.
- Prepare and review required program participation documentation while coordinating with various departments, both internal and external. May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.
What you bring
2-5 years
construction
microsoft office
writing
communication
stress management
- 2-5 years’ work experience with non-profit organizations, residential contracting, community organizing, environmental advocacy, energy efficiency and/or construction project management.
- Ability to work under stress, interruptions, and tight deadlines.
- Strong Microsoft Office skills, as well as strong writing and reporting skills.
- Strong communication and interpersonal skills.
- Paid Volunteer Time: giving back to our communities is important to us
- 401(k) with company match
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- Paid vacation, sick, personal and parental leave time
- Employee Recognition Program – convert your recognition points into gift cards
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- clearesult does not provide sponsorship of any kind.
- successful hires must pass pre-employment checks.
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Company
Overview
100+ Programs
Utility Programs Managed
The company has successfully managed over 100 utility programs globally, positively impacting millions of customers.
- Founded to deliver energy efficiency programs across various sectors, improving sustainability and reducing costs.
- Partners with utilities, governments, and businesses to implement innovative energy solutions.
- Specializes in energy management, demand response, and energy efficiency projects for residential, commercial, and industrial clients.
- Offers tailored services, from data-driven insights to full-scale implementation of energy-saving strategies.
- Works on large-scale projects that integrate renewable energy, smart building technologies, and advanced energy-saving solutions.
- Known for using cutting-edge technologies and software to track and optimize energy use across multiple sectors.
- Customer focus
- Integrity
- Innovation
- Collaboration
- Respect
- Honoring our commitments
- Striving for excellence
- Having fun and celebrating successes
908 Billion kWh
Cumulative Energy Savings
Total energy saved since 2003, equivalent to significant environmental impact.
55,000 GWh
2024 Energy Savings
Lifetime energy savings achieved in 2024, contributing to global CO2 reduction efforts.
6,600 Tons
Carbon Removal in 2024
Carbon removed through partnerships to achieve net-zero status for Scope 1 and 2 emissions.
70% Reduction
2022 Carbon Footprint
Across all three GHG scopes, achieving a significant reduction in the company's carbon footprint.
- achieve carbon neutrality on Scope 1 and 2 emissions by 2025
- 2023: maintained 55% reduction in GHG emissions compared to 2019 baseline
- 2022 remote-first policy resulted in a 99% decrease in scope 3 commuting emissions
$43M Spend
Diverse Business Enterprises
Allocated $43 million to diverse business enterprises, accounting for 19% of the company's total spend in 2023.
59% Hiring Growth
Employee Diversity Hiring
Increased hiring of women, Black, Indigenous, people of color, and veterans, with growth rates of 59%, 84%, and 133% respectively in 2022.
3,427 Volunteer Hours
Employee Volunteer Program
Recorded 3,427 employee volunteer hours in 2023, representing a 70% increase compared to 2022.
+19 NPS Points
Employee Satisfaction
Improved employee Net Promoter Score by 19 points in 2023 compared to 2022, reflecting higher employee satisfaction.
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