Income Management Advisor at Bromford in Warwickshire, England, United Kingdom | Kablio

Role

Description

rent recovery

account management

court preparation

benefits advice

data analysis

Taking proactive steps to recover rent arrears and meet performance targets
Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
Working closely with colleagues across housing, support, and external agencies
Preparing and presenting cases in court, with confidence in legal processes and documentation
Supporting vulnerable customers with empathy and professionalism, even in challenging situations
Providing tailored advice on benefits, budgeting, and income maximisation
Using data and insight to inform your approach and continuously improve results

Requirements

legislation

income recovery

driving licence

microsoft

communication

dbs

Knowledge of welfare benefits, housing legislation, and court procedures
Proven experience in income recovery or tenancy sustainment within social housing
A full driving licence is essential, as this is a roaming role involving home working, office, and home visits
Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
Able to complete an enhanced DBS check

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

enhanced dbs check required

Company

Overview

Founded in 1963

Year Established

The organization traces its roots back to its founding in 1963.

£314m Turnover

Annual Revenue

The organization achieved a turnover of £314 million in 2023–24.

£67m Surplus

Profit Margin

The organization reported a surplus of £67 million after tax deductions in 2023–24.

47,000 Homes Managed

Homes Under Management

The organization currently manages 47,000 residential properties across central England and the South West.

The organization has grown from a small housing society into a major regional housing association.
Headquartered in Tewkesbury, it serves some 110,000 residents.
Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes.
Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline.
The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace.
Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines.
The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.

Culture + Values

We put customers at the heart of everything we do.
We deliver quality and value.
We are passionate about building strong communities.
We are transparent, open, and honest in everything we do.
We take responsibility and act with integrity.
We work collaboratively to achieve our goals.

Environment + Sustainability

2050 Net Zero

Carbon Emissions Goal

Aiming to achieve net zero carbon emissions by 2050.

16% Reduction

Carbon Emissions

Reduced carbon emissions in 2020.

2,000 Homes

Energy Efficiency

Aiming to retrofit and improve the energy performance of 2,000 homes per year.

Focused on energy efficiency improvements in homes and business operations.
Committed to reducing water usage and waste generation across operations.

Inclusion & Diversity

50%

Gender Representation Target

Aim to achieve gender parity in senior leadership roles by 2025.

45%

Women in Leadership Roles

In 2020, women held 45% of leadership positions within the organization.

39%

Ethnic Minority Representation

39% of the staff base identifies as part of an ethnic minority group.

The company has implemented a Diversity & Inclusion strategy focused on fostering an inclusive culture and promoting diverse recruitment practices.

Articles

Careers at Bromford

Our Services

Bromford News

Company

Overview

Founded in 1963

Year Established

The organization traces its roots back to its founding in 1963.

£314m Turnover

Annual Revenue

The organization achieved a turnover of £314 million in 2023–24.

£67m Surplus

Profit Margin

The organization reported a surplus of £67 million after tax deductions in 2023–24.

47,000 Homes Managed

Homes Under Management

The organization currently manages 47,000 residential properties across central England and the South West.

The organization has grown from a small housing society into a major regional housing association.
Headquartered in Tewkesbury, it serves some 110,000 residents.
Each year it builds around 1,000 homes, including social rent, shared ownership, retirement living, and supported housing schemes.
Strong partnerships, such as the 2018 Merlin merger and regional ventures with combined authorities, have strengthened its affordable housing pipeline.
The organization specializes in residential development, neighbourhood coaching, maintenance, and bespoke supported housing schemes such as MyPlace.
Notable projects include modular, extra-care, and specialist disability housing, often described as community lifelines.
The organization has ambitious plans to deliver 2,000 new homes annually over 30 years and 11,000 more by 2030 along the M5 corridor.

Culture + Values

We put customers at the heart of everything we do.
We deliver quality and value.
We are passionate about building strong communities.
We are transparent, open, and honest in everything we do.
We take responsibility and act with integrity.
We work collaboratively to achieve our goals.

Environment + Sustainability

2050 Net Zero

Carbon Emissions Goal

Aiming to achieve net zero carbon emissions by 2050.

16% Reduction

Carbon Emissions

Reduced carbon emissions in 2020.

2,000 Homes

Energy Efficiency

Aiming to retrofit and improve the energy performance of 2,000 homes per year.

Focused on energy efficiency improvements in homes and business operations.
Committed to reducing water usage and waste generation across operations.

Inclusion & Diversity

50%

Gender Representation Target

Aim to achieve gender parity in senior leadership roles by 2025.

45%

Women in Leadership Roles

In 2020, women held 45% of leadership positions within the organization.

39%

Ethnic Minority Representation

39% of the staff base identifies as part of an ethnic minority group.

The company has implemented a Diversity & Inclusion strategy focused on fostering an inclusive culture and promoting diverse recruitment practices.

Articles

Careers at Bromford

Our Services

Bromford News