One Hour Heating & Air Conditioning
Provides heating, air conditioning, and indoor air quality solutions for residential and commercial customers.
3 days ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Virginia Beach, Virginia, United States
Field
Company Size
2,000 Employees
Service Specialisms
Sector Specialisms
Description
complex diagnostics
advanced troubleshooting
root cause
quality audits
technical coaching
customer escalation
The HVAC Technician Stopper resolves complex technical challenges, de‑escalates frustrated customers, audits technician work for quality and compliance, and elevates the service team through training and mentorship. These duties ensure high‑quality solutions and continuous improvement across field operations.
- Diagnose and correct complex, repeat, or unresolved HVAC system issues that exceed standard technician capabilities
- Provide advanced troubleshooting for airflow, controls, zoning, electrical, refrigerant, and system performance issues
- Identify root causes and implement permanent solutions, not temporary fixes
- Provide world-class service as the technical and professional escalation point for dissatisfied or high-risk customers
- Restore customer trust through technical credibility, transparency, and effective communication
- Audit completed and in-progress service and installation jobs for technical accuracy, workmanship, and code compliance
- Report on audited jobs and overall technician compliance to leadership
- Identify trends, training gaps, or procedural breakdowns and report findings to leadership
- Ensure company standards, safety protocols, and manufacturer specifications are consistently followed
- Provide hands-on coaching, ride-alongs, shop training, and field training for service and install technicians
- Assist in developing technical training content, best practices, and troubleshooting guides
- Serve as a mentor and technical resource to elevate team performance and confidence
Requirements
epa universal
10+ years
residential hvac
load calculations
diagnostics
lead technician
The HVAC Technician Stopper serves as the company’s highest-level field technical resource, stepping in when standard troubleshooting has failed or when customer situations have escalated. This role focuses on resolving complex technical issues, de‑escalating frustrated customers, auditing technician work for quality and compliance, and elevating the overall technical capability of the service team through ongoing training and mentorship. Strong HVAC installation experience is required to ensure solutions are of the highest quality.
The role requires over ten years of HVAC service and installation experience, including residential split systems, heat pumps, furnaces, air handlers, ductwork, and zoning. Candidates must hold an EPA Universal Certification, possess a valid driver’s license with a clean record, and demonstrate strong communication skills with both customers and technicians.
Preferred candidates have previous experience as a lead technician, field supervisor, or technical trainer, and may hold additional manufacturer certifications. Experience with system design, load calculations, airflow diagnostics, and strong conflict‑resolution skills are also valued.
Ideal candidates remain calm under pressure, exhibit high technical credibility and attention to detail, and adopt a coach‑first mindset while holding technicians accountable. They are solutions‑oriented, professional, and consistently customer‑focused.
- Clearly explain findings, solutions, and corrective actions in a calm, confident, and customer-focused manner
- 10+ years of HVAC service and installation experience
- Strong background in residential HVAC installation (split systems, heat pumps, furnaces, air handlers, ductwork, zoning)
- Advanced diagnostic and troubleshooting skills
- EPA Universal Certification (required)
- Valid driver’s license and clean driving record
- Strong communication skills with both customers and technicians
- Prior experience in a lead technician, field supervisor, or technical trainer role
- Manufacturer certifications
- Experience with system design, load calculations, and airflow diagnostics
- Strong conflict-resolution and customer de-escalation skills
- Calm under pressure with strong problem-solving instincts
- High technical credibility and attention to detail
- Coach-first mindset with the ability to hold technicians accountable
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
One-hour guarantee
Service Efficiency
Ensures prompt response and service completion to minimize customer inconvenience.
- Dedicated to providing fast, reliable heating and air conditioning services.
- Offers 24/7 emergency services to ensure customer comfort year-round.
- Provides HVAC installation, maintenance, and repairs for homes and businesses.
- Employs experienced technicians trained to handle all heating, air conditioning, and air quality needs.
- Recognized as one of North America’s most trusted HVAC service providers.
Culture + Values
- We are committed to providing exceptional service with integrity, respect, and professionalism.
- We value the relationships we have with our customers, employees, and community.
- We emphasize continuous learning, growth, and personal development.
- We hold ourselves accountable for our actions, ensuring trust and dependability in all we do.
- We strive to create a positive and empowering environment where people can thrive.
Environment + Sustainability
2050
Net Zero Emissions Target
Committed to achieving net zero emissions, reflecting a long-term sustainability goal.
- Committed to promoting sustainable practices in the HVAC industry.
- Provide energy-efficient products and services that reduce energy consumption and environmental impact.
- Focus on reducing their carbon footprint through eco-friendly technologies and solutions.